Questions & Answers

Q: QuestionIs it possible to use this for two TVs? Optical from tv1 and hdmi arc from tv2 and alternate back and forth between them? I only see a tv button and Bluetooth buttton on the remote.

Asked 3 years ago by MancaveGuy.

• A:Answer Yes

  Answered 3 years ago by BoseVerified Purchase

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Q: QuestionCan I use this with my new IMAC desktop computer,,,,is it compatible?

Asked 3 years ago by JoeStarbuck.

• A:Answer I do not have an answer for its use with IMAC computer, but I am able to use it with my 4k TV and laptop device with a top quality sound

  Answered 3 years ago by ChocolateVerified Purchase

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Q: QuestionIf I connect a cd/DVD player via HDMI to the TV will the sound play from the sound bar connected to the HDMI/CEC?

Asked 3 years ago by Dg281.

• A:Answer The Soundbar can be connected by HDMI ARC or Optical to the TV. Once connected you'd need to make sure that the sound settings are set for the Soundbar and you'll get audio.

  Answered 3 years ago by Bose Support

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Q: QuestionCan I pair this soundbar with Alexa to play my Spotify music?

Asked 3 years ago by Georgia.

• A:Answer You can connect via Bluetooth to an Amazon Echo speaker for music playback. The Soundbar is not Amazon Alexa enabled.

  Answered 3 years ago by Bose Support

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Q: QuestionHow can I adjust the volume on Bose module 500 ? Its connected to the Bose TV speaker soundbar. I used remote but it's still very low. I bought them together cause it said compatible but the Bose music app told me they are not. Is there any other way ?

Asked 3 years ago by Anonymous.

• A:Answer It is adjusted by the Bass button on the remote, please refer to the short guide here https://bose.life/3dgzDFg on how to adjust the tone settings.

  Answered 3 years ago by Bose Support

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Q: QuestionWill this work with a smart TV without bluetooth . And do I need to purchase any cables ? I already ordered this should be coming tomorrow.

Asked 3 years ago by BELLA.

• A:Answer The speaker includes an optical cable for connection to your TV.

  Answered 3 years ago by Bose Support

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Q: QuestionCan I hook up the Bose sound bar to my Pioneer Receiver instead directly to the TV ?

Asked 3 years ago by MikeR.

• A:Answer The soundbar is not designed to be connected with a receiver.

  Answered 3 years ago by Bose Support

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Q: QuestionWill it connect to headphones?

Asked 3 years ago by Anonymous.

• A:Answer It does not have an option to connect to headphones. Please look at our Smart Soundbars for this feature.

  Answered 3 years ago by Bose Support

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Q: QuestionCan I connect a DVD player to the Bose soundbar?

Asked 3 years ago by Greg.

• A:Answer The speaker only has audio inputs available. The DVD player would need to be connected directly to the TV.

  Answered 3 years ago by Bose Support

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Q: QuestionWill my Bose Soundlink bluetooth speakers and the TV sound bar pair simultaneously to either my Android phone or the Samsung TV?

Asked 3 years ago by Dennis.

• A:Answer This is dependant on your Soundbar Model. Our Simple Sync feature will allow you to pair selected Smart Home products to Selected Bluetooth Speakers within the Bose Music app. Follow this link to ensure this is available to you: https://www.bose.com/en_us/support/articles/HC2616/productCodes/bose_smart_soundbar_300/article.html

  Answered 3 years ago by Bose Support

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Q: QuestionIs there a surround sound system or speakers to hook up with this

Asked 3 years ago by Lisa.

• A:Answer You can use the Bass Module 500 or Bass Module 700 via a wired configuration, but this soundbar is not compatible with surround speakers.

  Answered 3 years ago by Bose Support

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Q: QuestionI hava a Bose Cinemate 1 SR and the soundbar won't pair with the acoustimass module. It cost $174 to send it in and its getting up in years. Just wondering if I can just buy the soundbar and it pair with the module and work.

Asked 3 years ago by Kim.

Q: QuestionI have an old tv. No HDMI out, no optical out . If I connect the headphone out (I have the cord for that) to the soundbar’s AUX IN, will I get sound as good as I would with HDMI or optical connection?

Asked 3 years ago by OEBC.

• A:Answer Absolutely not. Hdmi and optical sound are higher grade sound and digital sound which is superior in all aspects.

  Answered 2 years ago by JoshuaDVerified Purchase

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Q: QuestionI’m considering buying the BOSE TV speaker soundbar 838309-1100 ($279.99) and I plan to connect it to an older model TV. It’s a 19” (2008) Only possible connection: headphone to aux in. Will that be all right to get the sound quality BOSE intended?Thanks

Asked 3 years ago by Oscar.

• A:Answer Absolutely not. Hdmi and optical are far superior and produce much higher quality sound.

  Answered 2 years ago by JoshuaDVerified Purchase

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Q: QuestionI have a Sony DVD player with audio only HDMI out connection. Can I connect this speaker to the HDMI out connection?

Asked 3 years ago by Anonymous.

• A:Answer yes

  Answered 3 years ago by PhallanxVerified Purchase

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Q: QuestionI’m looking for a new Sound Bar or a new TV that has a Mute timer. (I would like to turn Mute on but have a timer turn Mute off.). Got anything with this feature? Thanks

Asked 3 years ago by Danno.

• A:Answer Don’t think so

  Answered 2 years ago by AlfredoSVerified Purchase

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Q: QuestionI have an older Sony LCD TV. No HDMI ARC. If is hook this up through digital audio cable, or regular HDMI, will my tv remote change the volume? Thanks!

Asked 3 years ago by OlderTV.

• A:Answer Yes, your soundbar can be programmed to accept volume commands from virtually any remote control. Learn more here: https://www.bose.com/en_us/support/articles/HC1987/productCodes/bose_tv_speaker/article.html

  Answered 3 years ago by Bose Support

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Q: QuestionI currently have a Samsung smart tv and have streaming (not cable) and use a FIRESTICK remote can I continue to use the FIREDTICK for volume control?

Asked 3 years ago by Art.

• A:Answer Hi Art. You can use a remote that sends IR (infrared) commands to control your speaker. Your speaker cannot be controlled by remotes that use RF (radio frequency) commands.

  Answered 3 years ago by Bose Support

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Q: QuestionWill this sound bar work along with our existing surround components such as our Sony receiver?

Asked 3 years ago by Thedude.

• A:Answer No, it must be used as a standalone device and not with additional AV equipment.

  Answered 3 years ago by Bose Support

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