“My new, out of the box unit does not even heat water. Is there a trick to getting it to operate?”

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• For all issues, resolutions and troubleshooting, please contact Breville® directly by email at [email protected], by calling 866-273-8455, or by filling out our web form: https://www.breville.com/us/en/support/breville-support.html

  Answered by Breville Consumer Support 3 years ago

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• did you use the beverage icon? green arrow adds 30 seconds to timer. if it is not effective. it might not be working. mine heats up rather quickly. read thru the instructions before calling for help

  Answered by anon 3 years ago

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