A:AnswerOur coating does have PTFE, but is not made with PFOA. You can find more information through our website here: https://www.breville.com/us/en/learn-more/brevillecookwarechemicalsdisclosure.html
A:AnswerThe BOV860 measurements are (W) 18.5” x (D) 16” x (H) 11.25”. It requires 4" clearance left to right, and 6" from the top. You'll want at least 1" from the back to the wall to avoid melting the cord during use. It does look like your counter isn't wide enough to accommodate the oven and its required clearance.
A:AnswerWe are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231127BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
A:AnswerWhen cooking fatty food (e.g. chicken wings) we recommend using the grilling rack (placed in the roasting pan) instead of the air fry basket to prevent the oil dripping. Discard excess oil in between the batches.
A:AnswerThere will be a high amount of heat emanated from the toaster oven. If you're surface is heat-resistant/tolerant, then you can place the oven on it.
A:AnswerThere is no reset for the BOV860. Please try the old tried and true unplugging and plugging into another circuit (not just another outlet on the same circuit). To ensure it's another circuit, you may need to move it to another room. This is just for this test, and not meant as a permanent move. This can reset them.
If you continue to experience difficulties, please feel free to send us an email to [email protected] or call us at 866-273-8455. We'll be happy to help you from there.
