“what do I have to do to check out why it is not scanning”

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• We would be happy to assist you with this! Brother Canada offers support through live chat or email.https://www.brother.ca/en/support-center

  Answered by Brother Product Expert 6 years ago

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• We will be glad to help you troubleshoot the issue. Please contact us by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/hll2370dw

  Answered by Brother 6 years ago

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