“computer cannot send a document to print. printer shows DEEP SLEEP or SLEEP”
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This may or may not help. I have occasionally encountered a similar issue on a different Brother network printer in the past (DCP-7065dn), though not yet on the Brother HL-L2370DW XL. Often disconnecting the network cable from your computer, waiting a bit, then plugging it back in, forces your computer to refresh its address system and communicate with the printer. (Common if the computer hasn't rebooted for awhile--it may have slept through an updated address for the printer without realizing it). Sometimes, however, I have to go to the Brother website and get updated drivers. (This is common if Windows has updated--especially a major update--and doesn't want to communicate effectively without new drivers.) And Brother does have a "Network Repair Tool" (I think it was called) in their list of downloads for many printers that might also help. I have used it once or twice when I felt stumped. Usually one of these three steps will get things going again, though it can be really annoying in the meantime. Worst case scenario (say, when Windows had a REALLY big update that rubbed it the wrong way), you might have to completely remove the printer from your computer and reinstall it with the newest software/driver package from Brother's website. Windows is constantly changing and Brother does try to keep up to a reasonable extent, so the install disk that comes with you printer is probably outdated by the time you buy it.
Sorry, there was a problem. Please try again later.We understand you're unable to print from your Brother HLL2370DWXL once it goes to sleep mode. We'd like to help. Below are two FAQs that will assist you. Please follow all the steps listed in the option that corresponds to your computer's operating system: Macintosh: https://help.brother-usa.com/app/answers/detail/a_id/153116 Windows: https://help.brother-usa.com/app/answers/detail/a_id/153117 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Sorry, there was a problem. Please try again later.This happened to me and it is because, in my case, that I upgraded to Big Sur on my Mac. Brother did not have a good fix at this time. Is your computer a Mac?
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