“I bought this printer two days ago and went to set it up last night. I plugged it in and the screen flashes - nothing else. I tried unplugging it and turning it off & on. Nothing works. Any suggestions or do I need to return it?”

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• Return it

  Answered by Timothy 9 years ago

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• New out of the box today. Does not work. Blank LCD screen. Press a button, it beeps 3 times and nothing else. I did all the suggestions on the trouble shooting webpage. Nothing helped. Won't even power off and on. I have unplug to turn it off. Guess I bought a lemon! It is Saturday and the Brother Customer Service Department is closed until Monday. I hope Best Buy will take this back!

  Answered by Gramx3 7 years ago

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• Did you install the included software and follow the installation guide? Download it from the Brother website. It has the new driver for win 10. If you didn't install the software you won't have any luck printing.

  Answered by GassGhost 8 years ago

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