“Quality control issue? I’ve had mine for 3 days. I’ve embroidered about 8 hours total. The machine got jammed and bent a needle along with the metal piece in #4 upper thread. Not sure if the bobbin cartridge is supposed to be loose by design?”

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• We apologize for any inconvenience. We would like to help. Please contact Brother Customer Service at: https://www.brother-usa.com/support

  Answered by Brother 2 years ago

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