“Brother j497dw printer will not accept password that works on our computers. I get a message that network key is incorrect.”

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• We understand that you are experiencing issues connecting the Brother MFC-J497DW printer to the wireless network. Be sure to use the password for 2.4ghz band if you are using a dual band router. If the problem persists, feel free to contact Brother Customer Service directly.

  Answered by Brother 4 years ago

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