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Hello! We’re excited to have you as part of our Café family. However, we’re sorry to hear of the trouble with the freezer and can certainly understand your concern. When first setting up your refrigerator, you’ll want to let it run for 24 hours to reach the preset temperatures. If you’re still having trouble with items freezing, please reach out to us via our website, social media, or by calling 1-800-692-6630 Monday – Friday: 8 a.m. – 8 p.m. ET or Saturday: 8 a.m. – 7 p.m. ET. We’re always here to help. -Gina@Café
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