“My freezer is not cooling. It is brand new. We plugged it in and checked it several hours later. The refrigerator is cool, but the freezer is 71 degrees. Everything I've read says the freezer gets cold first. Help!”
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Hi there, we're terribly sorry to hear your new freezer isn't cooling. This would be worrisome and we'd never want that for you. We first recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We’re confident our technician will be able to get you taken care of. If you were to need anything else at all or if food was lost, please shoot us a message on one of our social media pages. - Guy@Cafe
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