“just received this and set it up. had it all ready to go and keep getting an ADD H2O message even with the reservoir full above the number of cups entered. a few times it went to an error 3 message after. is this broken or am i doing something wrong?”
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Hi there, thanks for reaching out. We're so sorry to hear about this message not going away, especially since you mentioned that you've got water in the reservoir. You can attempt to unplug the unit for about 30 seconds before plugging it back in to see if this helps to reset the internal electronics. If you continue to see these error codes or this add H2O message does not go away while water had been added, then we'd recommend reaching out to Best Buy for further assistance. If they are unable to assist, you can take a look at the details of your warranty on page 16 of your Use and Care manual, here: https://files.bbystatic.com/tXHL9%2Bn4Yy29K3osBj8%2FnA%3D%3D/Owners%2BManual - We do hope this helps! Best wishes. -Michael@Cafe
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