Questions & Answers

Q: QuestionDoes this neck wrap have an auto shut-off feature?

• A:Answer Yes, this neck wrap has an auto shut-off feature for safety.

Q: QuestionAre there multiple massage settings available for customized relief?

• A:Answer Yes, there are 3 massage settings for customized relief.

Q: QuestionIs there a remote control included with this neck wrap?

• A:Answer Yes, a remote control is included with this neck wrap.

Q: QuestionAre there different massage modes available on this neck wrap?

• A:Answer Yes, this neck wrap offers vibration massage modes.

Q: QuestionCan I adjust the intensity of the massage on this neck wrap?

• A:Answer Yes, the intensity of the massage is adjustable on this neck wrap.

Q: QuestionHow many heat level settings does this neck wrap have?

• A:Answer This neck wrap has three heat level settings.

Q: QuestionWhy run 30 second and then stop?Replug the same problem.I don't know why?

Asked 2 years ago by lle531.

• A:Answer The instructions say, it will vibrate for 30mins. But the heat stays on. That's how the product is designed. Also, do not lean back or sleep with product on. Sit up while using.

  Answered 1 year ago by HBMK50Verified Purchase

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Q: QuestionWhat is the warranty on this product?

Asked 3 years ago by Wardog.

Q: QuestionWill this item fit around a forehead OR only smaller diameter areas as shown.

Asked 3 years ago by Bud935.

• A:Answer A small forehead, perhaps….

  Answered 2 years ago by user621218

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Q: QuestionThe neck wrap will not turn on

Asked 3 years ago by Spud123.

• A:Answer Make sure to read directions. You must usb cord and press the buttons. You can also use the plug to use the item.

  Answered 3 years ago by GrannymaryVerified Purchase

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