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Hello Me, Thank you for your question! If the hearing aids were purchased through BestBuy, we recommend checking Best Buy's return policy, as returns are subject to the retailer's terms and return window. If you ever need anything or have any other questions, please don't hesitate to reach out to our customer service team: Monday–Friday 8:00am - 5:00pm Pacific Standard Time support@ceretone.com (866) 283-4262 We’re always here to help!
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