“Why can't I return this defective product? Icue does not recognize my headphones and it just randomly stopped me from being able to use the microphone. I have had this for 2 and a half months and I want a refund.”
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Mike - it seems you and me are in the same boat. Mine stopped working after 6 months. I bought 2 sets. One is still working fine, but the fact that Corsair responds with the obvious like we are adolescents is very condescending and unprofessional. We submitted a ticket on their website 3 weeks ago and have heard nothing since, except for the damage control expert trolling the negative reviews stating basic recommendations without any real follow through or concern. Terrible company customer service.
Sorry, there was a problem. Please try again later.try using the usb adapter that comes with the mic, it's a known issue with this headset.
Sorry, there was a problem. Please try again later.Have you made sure the mute button is not down? You might've had to have bought warranty to get in store credit or a replacement if you had anything to damage it or make it in the state its in and bestbuy sometimes doesn't let you return something after 1 month.
Sorry, there was a problem. Please try again later.Hello Mike, You cannot return these after 2 1/2 months due to policy. However, we can help directly, please reach out: support.corsair.com -Art
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