“I am no longer able to hear voices when I play videos on the internet. I am unable to find a solution to correct the problem. I can hear music but no voices. What could be causing this issue?”
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It sounds like your audio is not properly configured. You can try disconnecting your speakers and reconnecting them. When reconnecting them make sure you select front speaker out. Then right click on the speaker icon on the bottom right corner by the clock and select playback devices. Then right click on the one that says Speakers and click on Configure Speakers and go through the Wizard. If that still fails to work or you need assistance on the procedure, please call our technical support department at 1.888.937.5582 Monday through Friday from 7am to 7pm PST.
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