“I forgot the password to my external hard drive and my laptop has now been reimaged. I do not have the recovery key. Can my files be recovered from the external hard drive if I brought it in for assistance?”
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Hi there. Thanks for reaching out about this. I'm sorry to hear about the situation! It's possible we can do it. We'd recommend connecting with your local Best Buy's Geek Squad to be sure. You can find information about your local store at www.bestbuy.com/storelocator.
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