Questions & Answers

Q: QuestionCan I turn off the flashing lights and siren?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 4 Metal Cameras & 1TB HDD - White

• A:Answer Hi! Thanks for your question. Yes, you can! You can turn off the flashing lights and siren directly through the Defender mobile app. Just open the app, go to your camera settings, and you’ll find the options to control or disable these features. Best regards, Jenny | Defender Customer Experience Expert

  Answered 7 months ago by Defender Customer Support

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Q: QuestionDoes this system need a monitor/mouse/keyboard OR is it APP driven controlled via smartphone and/or tablet?

Asked 8 months ago by ARGY.

• A:Answer It comes with the mouse. A keyboard is not needed. It has HDMI output so a TV can be used. The display will be needed to set up but it can operate without the display once set up.

  Answered 6 months ago by kanabr

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Q: QuestionAre this cameras always Recording.? Do they reccord 24/7

Asked 9 months ago by SUBORPION.

• A:Answer They can record constant or they can be set to only record when motion or humans are detected. It is your choice and can be selected in the setup.

  Answered 6 months ago by kanabr

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Q: QuestionIt says AI powered. I have has this system now for over a month and there is no AI at all. If there was then it wouldn't tell me a human has been detected when a flying bug goes past or a little cat walks in frame. So what exactly is the AI doing?

Asked 1 year ago by KnucklezR.

• A:Answer Hi Knucklez, Thank you for reaching out, and I’m sorry to hear about your recent experience. Our AI Powered Sentinel System is designed to detect humans. To ensure this feature is enabled, please right-click on your NVR screen to view the menu > select Alarm > Motion Detection. Make sure AI Detection is toggled on, and set the sensitivity to Medium (this is our recommended setting). When AI Detection is enabled, the system focuses on human detection. You should also see a red box appear around detected humans if Human Box is enabled. You may also refer to page 18 of the QuickStart Guide - https://cdn.shopify.com/s/files/1/0276/7831/0503/files/QSG_Sentinel_Var.A_REV04_EN-FR_08.28.2024_WEB.pdf?v=1730141747 Let us know if you need further help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 11 months ago by Defender Customer Support

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Q: QuestionCan you save and play back the footage?

Asked 1 week ago by Natasha.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 4 Metal Cameras & 1TB HDD - White

• A:Answer Yes, definitely! You can playback the footage both through the NVR and the mobile app. Please also note that the system includes a Quick Start Guide/User Manual that you can refer to for instructions on how to save, download, and playback footage. Please let us know if you have any other questions. We’ll be happy to help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 week ago by Defender Customer Support

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Q: QuestionMonitor capable?

Asked 2 weeks ago by Jimct.

• A:Answer Yes

  Answered 2 weeks ago by Orlando

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Q: QuestionOn the first reviews said "You do need internet and power for them to display. Just in case anyone is wondering." Is internet access actually required if I don't want to have a remote in connection?

Asked 2 weeks ago by Alex.

• A:Answer Hello, Yes, that is correct. Internet connection is only required if you would like to access the cameras remotely through the app while away from home. If remote access is not something you need, you can still use the cameras and their features locally while monitoring your property directly through the monitor/system. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 week ago by Defender Customer Support

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Q: QuestionWhat is the length of the provided Ethernet camera cables?

Asked 1 month ago by Don.

• A:Answer Hi Don, Each camera in the system comes with a 60 ft Ethernet cable. If you need a longer run, you can always extend the cable using a longer Ethernet cable or a coupler. Let me know if you’d like recommendations! Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 month ago by Defender Customer Support

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Q: QuestionIs it re-record audio and video? If yes, after how many days? And can extend more than 1tb storage ? And how I’ll find more than 1 year ago video footage?

Asked 1 month ago by MohammadR.

• A:Answer Hi Sadi, Thank you for your questions! I’d be happy to clarify how the system works. Yes, the system records both audio and video, and it is designed to continuously record by overwriting the oldest footage once the storage is full. This ensures there are no interruptions in recording. The number of days your footage is stored will depend on your recording settings: Continuous recording uses more storage, so footage is overwritten faster Motion-based recording uses less storage, allowing footage to be kept for a longer period Regarding storage, some systems allow for HDD upgrades or additional storage (beyond 1TB) depending on the model. Let me know your exact model, and I can confirm your upgrade options. As for accessing footage from over a year ago, this may not be available unless you have specifically backed up those recordings. Since the system overwrites old footage, it typically does not retain data for that long. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 month ago by Defender Customer Support

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Q: QuestionHello, Can the NVR be configured to store recordings on a network attached storage such as truenas scale or ugreen?

Asked 2 months ago by Derek.

• A:Answer Hi Derek. The AI Powered Sentinel NVR System is primarily designed to store recordings on its internal hard drive. At this time, it cannot be configured to directly record or save footage to a network-attached storage (NAS) device such as TrueNAS or UGREEN. For full recording storage and continuous video retention, the built-in HDD remains the main and recommended storage method for this system. Best regards, Jenny | Defender Customer Experience Expert

  Answered 2 months ago by Defender Customer Support

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Q: Questionhow does this camera system work with t mobile home internet also how does it handle cold weather

Asked 3 months ago by Wabeno1.

• A:Answer HI! Thank you for your question. The system will work with T-Mobile Home Internet as long as the NVR (recorder) is connected directly to your router using an Ethernet cable (ideally within 30 ft). This allows the system to access the internet for remote viewing through the app. As for cold weather, the cameras are designed to operate in temperatures from -13°F to 131°F (-25°C to 55°C), which makes them suitable for most outdoor winter conditions. Best Regards, Jenny | Defender Customer Experience Expert

  Answered 2 months ago by Defender Customer Support

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Q: QuestionWhat's the lxwxh of the head unit looking to add into 10in server rack

Asked 5 months ago by Somungho.

• A:Answer Hello there, Thanks for your question! The dimensions of the head unit are as follows: Length: 17 inches Width: 5 inches Height: 15 inches Please let us know if you need any additional details—we’re happy to help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 4 months ago by Defender Customer Support

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Q: QuestionIn the event that I cannot connect all cameras directly to the NVR, can I connect them to a PoE switch on the same local area network as the NVR?

Asked 5 months ago by cpuman216.

• A:Answer Hello, We don’t recommend connecting the cameras through a PoE switch. The cameras are designed to receive stable, dedicated power directly from the NVR, and using a switch can cause power inconsistencies, which may lead to cameras disconnecting, not powering on properly, or reduced performance. For best results and reliability, we recommend connecting each camera directly to the NVR. Best regards, Jenny | Defender Customer Experience Expert

  Answered 5 months ago by Defender Customer Support

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Q: QuestionCan you increase the storage above the 1tb? Not using the cloud.

Asked 5 months ago by Bear.

• A:Answer Hi there, Yes, the 1TB hard drive is expandable up to 6TB. However, we strongly recommend selecting the larger hard drive before purchase, as opening the NVR to replace the pre-installed drive may void any remaining warranty. Best regards, Jenny | Defender Customer Experience Expert

  Answered 5 months ago by Defender Customer Support

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Q: QuestionI would like to know if you can shut the flashing lights off

Asked 5 months ago by Anonymous.

• A:Answer Hello there! Yes, you can turn off the flashing lights. This setting can be controlled through the NVR or the mobile app, depending on your setup. Best regards, Jenny | Defender Customer Experience Expert

  Answered 5 months ago by Defender Customer Support

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Q: QuestionCan I add 4 more cameras to the 8 included cameras and how does that affect the number of channels?

Asked 5 months ago by Jim.

• A:Answer Look at it this way, each channel is for one camera. If the NVR unit has eight channels it is capable of supporting 8 cameras total. Hope that helps?

  Answered 5 months ago by Anonymous

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Q: QuestionIs it motion sensor and dos it give me alert on phone when it catches motion?

Asked 6 months ago by Jojo.

• A:Answer Hi there! Yes! The AI-powered Sentinel system does have motion detection. The system will alert you when it detects motion, and if you link the NVR to the mobile app, you’ll also receive notifications on your phone whenever someone is detected by the camera. Best regards, Jenny | Defender Customer Experience Expert

  Answered 6 months ago by Defender Customer Support

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Q: QuestionCan I download a video onto a thumb drive so I could upload it to my computer, or turn the thumb drive over to the authorities if needed. And what is the video recorded as.???.an MP4, wmv, avi if I'm able to download it to a thumb drive.?

Asked 6 months ago by DaveB.

This question was asked about the related product: Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 4 Metal Cameras & 1TB HDD - White

• A:Answer Hi Dave, Yes, you can download video footage directly to a USB thumb drive. This allows you to upload the video to your computer or provide it to the authorities if needed. The videos are saved in MP4 format, which is widely supported and easy to view on most devices. If you have any other questions or need help with the process, feel free to let us know—we’re happy to assist! Best regards, Jenny | Defender Customer Experience Expert

  Answered 4 months ago by Defender Customer Support

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Q: QuestionDoes this system work with Alexa?

Asked 6 months ago by Alexa.

• A:Answer Thanks for your question! Our Defender AI Powered Sentinel NVR PoE System does not integrate with Alexa. However, you can remotely access and control your camera’s settings and features through our Defender Empower App. If you have any other questions, feel free to ask! Best regards, Jenny | Defender Customer Experience Expert

  Answered 6 months ago by Defender Customer Support

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