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Hello, Diane, I appreciate you taking the time to post. I recommend you schedule a reservation with a local Geek Squad agent by clicking the link here: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018&CMP=fbss, or by calling 1-800-433-5778. They are in the best position to assist you with this. You can get more information about their services here: https://www.bestbuy.com/site/services/computer-tablet-services/pcmcat138100050019.c?id=pcmcat138100050019&CMP=fbss. Have a great day! ^Deysha
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