chat with an agent null

Question

Wurdofmouf · Accepted Answer

Can u upgrade hp windows 10 computer ?

Answer

yes

Answer

not refunded right amount

Answer

i bought my laptop like a year ago its a asus imaginebook asus and one day it stopped working and turning on and this laptop is important to me so can anyone help

Answer

i just eant to cancel my order maybe or i dont have to

jamie · Answer

the delivery address on file is wrong

Answer

printer issues

Answer

I need to speak to someone at Best Buy corporate. I've spoken to a "customer service representative" several times and only get misleading information. They are there to deflect only. How can I talk with a Best Buy employee regarding lodging a complaint.

Answered by Anonymous 3 years ago

Linda · Answer

I keep getting a blue power screen coming up, an my computer is running slow

Answer

Why did you charge 210.71 for card renewal

james · Answer

yes or 2 years ago

Justin · Answer

i am looking on my phone and I received a message tghat says I won a tablet and that I am a winner. can you tell me what I have won. it is from best buy

aloooo · Answer

I bought a computer like a month ago, but I'm having problems with this computer. I would like to change it for a better one, but I am not sure if I can change it and only pay the difference.

Answer

Can u help me with issues with my billing for Webroot & Geek Squad Help?

Answer

Setting up dual monitors. Can you help me with this?

Answer

when i check on line about my warranty claim, it says it is closed.
what does that mean^

Answer

yes

Answer

How much will it be to get your iphone xr screen fixed

Brooks · Answer

Hello Best Buy

Bizzy · Answer

My PC has a box appearing constantly in the lower right hand corner of the screen that I can't remove for some reason. It states it's from Internet Security, and it's from Trend Micro, something about web threats. I tried several attempts to get rid of it to no avail! It is annoying, and at times prevents me from typing. What can I do???

Ibha · Answer

Do you have iphone13 mini unlocked?

Hakall · Answer

I would like a price match for Apple magsafe battery pack. Its currently $84.15 at AT&T

sangram · Answer

approx. waitinng time for pick up

Answer

Marissa Taylor

Janelo8 · Answer

Hi do you have the iPhone 13 pro unlocked available?

Nelson · Answer

I placed an order online for delivery and it said it was canceled becuase it was delivered but it wasn’t delivered and also says it’s delayed so what’s the the truth.

Buddy · Answer

Bill

Answer

Hello have problem with washer broken I need service

Answer

How can i cancel an online order?BBY01-806493213183

Heather · Answer

Do you price match vacuums the

Julia · Answer

Hello

Ethan · Answer

I’m trying to order the black widow steel book and it’s only available for pick up on Tuesday 200 miles away. Why is it I can’t do it for the Best Buy near me

Xavier · Answer

Hello

Velez · Answer

Can I use Alexa EchoDot with my Samsung Smart Tv 65"

Mary · Answer

Hi will I need original packaging to return my iPad?

John · Answer

Hello

Lichita · Answer

I want to know if you have a Xbox

Will · Answer

This is my first time chatting. I am trying to connect my HP Envyx360 computer with my HP Office Jet Pro 8025e. I have tried calling the Best Buy number the Geek Quad gave me and I run in circles. Please tell me the steps to connect them.

Dean · Answer

Samsung dishwasher technical problem

Answer

What locations offer radio instal in Duluth?

Lesley · Answer

Price adjustment

Wini · Answer

Do you have discount for military?

Dari · Answer

Hello I’ve had a computer for a long time and my dog chewed my cord i was wondering would you be able to tell me what type of cord/charger I’ll need for this

rebelguy · Answer

Return this keurig coffeemaker. I got it the middle of August and it says I can't return it.

Dian · Answer

Package still not receive

JWhite0506 · Answer

How do I get a price match for an item in my cart?
https://www.ebay.com/itm/Planet-Audio-PNV9674-Car-GPS-Navigation-DVD-Player-Double-Din-6-in-touchscreen-/334104491964?mkcid=16&mkevt=1&_trksid=p2349624.m46890.l49286&mkrid=711-127632-2357-0

Answer

Does best buy do online price match with other store?

Answer

I would like to price match for 2 apple HomePod in white from Sam’s Club at $74.98

https://www.bestbuy.com/site/apple-homepod-mini-white/6377590.p?skuId=6377590&ref=212&loc=1&extStoreId=338&ref=212&loc=1&ds_rl=1268652&gclid=EAIaIQobChMIksXkmJLh8gIVih-tBh3bQwrNEAQYAiABEgIC__D_BwE&gclsrc=aw.ds

https://www.samsclub.com/p/apple-homepod-mini/prod25170099?pid=_Aff_LS&siteID=lw9MynSeamY-0BueGwIHxxU01MbqP7qt2A&ranMID=38733&ranEAID=lw9MynSeamY&ranSiteID=lw9MynSeamY-0BueGwIHxxU01MbqP7qt2A&btn_ref=web_srctok-d95db6fbb488779d

Fazoo · Answer

Fazoo

Jackie · Answer

Cancel order pick up

Stasi · Answer

Hello

Ryanc87 · Answer

Price match on big buck hunter 1up arcade

Answer

Hi I did buy a airconditioning unit last week snd I like to get a receipt order numbers

BBY01-806485425810

Paras · Answer

I want to return the product, as it arrived very late

Brandon · Answer

Hey yall you guys got them 19 dollar giftcard fortnite cards at your store.

FernandoM · Answer

When the ps5 arrive in stock? Today?

Maria · Answer

I am having trouble with someone jamming my security cameras. How can I prevent this from occurring?

Rose · Answer

I ordered a z flip 3 on august 14th. Its the august 27th. They said « pick up date today » but then messaged “take a bit more time”. I was really looking forward for it. So, how long is “taking a bit more time?

Michael · Answer

Are there any 30 series gpu at my closest best buy

Matt · Answer

Where is my package?

Sanchezxx · Answer

My screen laptop is broken, can I send it to repair with you?

Answer

My Yamaha receiver I just received doesn’t work

Aswini · Answer

Pricematch with homedepot

Maria · Answer

my order does not arrive

Pratham · Answer

Hey I want to pick up my Apple MacBook today but product is still in under processing so is there is an way I could just go to the store to pick up? My order number BBY01-806484338177

Kris · Answer

I bought a game digitally like an hour ago and have not received a code

Becky · Answer

I want to do a price match with my tv. Ok bought a Samsung from u and paid $2888. I can get the same exact one at sam's club from a lot less price.

Shereen · Answer

Hip

Jaden · Answer

In store pickup

BlackJack · Answer

Hi my 75 TCL 8 series is having issues I have pictures and videos uploaded

collie · Answer

My Friend ordered airpods from yall on yesterday and it said it will be here today . The process is still saying “getting it ready “ . It been saying that for the longest . Can you please help

Bella · Answer

Smart watch

David · Answer

We bought a pc from bestbuy online and monitor too. We try to turn it but it does show any graphics. We tried many wires but not work

Snoopy · Answer

Huh

Ernie · Answer

TV has been in for service for over a month Service order number 00207-327710614

Answer

https://www.bestbuy.com/site/apple-12-9-inch-ipad-pro-latest-model-with-wi-fi-cellular-128gb-at-t-space-gray/6340543.p?skuId=6340543

I want to buy this Ipad with At&T carrier. I just want to know that do I have to pay anything for teh carrier ?

Josh · Answer

Hello I made a purchase. It says it was delivered but it wasn't in the mail. There was no update from USPS until today that mentioned it was delivered a few days ago. But I have checked continously since purchasing and still have not recieved it.

Logarithm · Answer

I just want to know when the Microsoft surface book 3 (RAM 32Gb SSD 1 Tb) is going to be available online

Gerald · Answer

Return

Carla · Answer

Hello I did a purchase but I had no idea that I purchased something else in that order because I was in a rush

Tramle · Answer

I been ordered yesterday and was told that i will get my giftcard within 2-3 hours and 4 hours passed and still nothing this is very unprofessional

Ulysses · Answer

Airpods

Debbie · Answer

Do you have a dsl modem

Karan · Answer

My order was just returned while being shipped. Online Order - BBY01-806481585998.

Nayd · Answer

Hello i need a

Koli · Answer

yes

Cjb08 · Answer

Yes

Answer

Can I use my visa Best Buy card to put gas?

MErrandi · Answer

Computer repair

Raghu · Answer

We have bought a washing machine in December 2020
Now the door of it is locked and not turning on

Frustrated2me · Answer

Is there anyway I can change the administrator on my laptop? Had a friend / so I thought help me set it up & he put everything in his name & now I can’t change anything or add programs without approval & I found where my files were to be shared with him. Please help!!

Alexussus · Answer

Bought the nee hp omen 15 todas and it's being really slow

Santiagoz · Answer

Hi sadly this afternoon i lost my airpods pro, but i have apple care plus. I am not sure if best buy is going to handle this problem with stolen airpods i lost both headphones and the box.

Josh · Answer

My item is defective but the website says I’m two days past return policy. Am I still able to exchange for an item that will charge.

Irfan · Answer

I am looking for galaxy s21 plus

Bran · Answer

Do y’all match target

Mike · Answer

Can you tell me if a particular product is at a specific location to avoid a blank trip? I need a battery for a DJI mini 2 drone in a Houston store

Jill · Answer

Yes

Perez · Answer

Why my order keeps canceling

Anysha · Answer

I need help connecting PS4 to TCL/Roku TV

Brian · Answer

I purchased a new radio and it is being sent to the wrong store how do I change it to the right store

Tasha · Answer

I jusst ordered a tv and asked for the wrong address

Natalie · Answer

Do you all price match ?

workmanl · Answer

I got an email from us geek squad that szated they were going to deduct 490.90 out if by acct. I have never signed up for any best buy maintenance agreement. For one thing i have not bought from best buy in probably 10 years. So there better not be any kind of attempt to deduct that amount from my acct

Mandy · Answer

Hello..I have laptop picked out I am going to purchase. Wanting to wait until Friday to get tax free...can I do anything like put down payment on it until then?

NIKKI · Answer

HELP ME

ArunKumar · Answer

REturn the purchased product

Jalen · Answer

Can i return a order & get my cash back ?

Jerlynn · Answer

I wanted to do a price adjustment I order an inter pump and it’s now cheaper online, same one

Gemsil · Answer

I purchased a ring solar panel system with cameras for the outside as well as the ring door bell. My HOA does not want the 2 solar panels on the front of the home. they can only be installed on the sides or back. Can i still have the cameras in the front and the solar panels on the side of the house?

Linda · Answer

I ordered a 7 cu. chest freezer on Sunday the 25th of July and wanted a home delivery. I went to make a screen capture of the order, hit a wrong key and lost my order number. It is suppose to arrive today but I didn't get a conformation number. Will it still come?

McGwire · Answer

Why is only one of my air pods working?

Debi · Answer

I purchased 2 items at my local bestbuy but I don't have a receipt for them because no misplaced or lost it. How can I do a return and what's your policy?

Krishna · Answer

My Order Pickup location change

Celi · Answer

Can you please give me an update on my delivery

WasherInstall · Answer

I did not have recycle and haul away old washer option so the guys who delivered washer did not install. I neeed someone to help me install washer and recycle old one.

Nv0719 · Answer

I made a purchase back in June and still have not received it. I'm just wondering when will I receive my package?

Imer · Answer

Red to reschedule a delivery

Brooke · Answer

Can I make split payments on store ? Half of the payment with debit and half with credit ?

Mitzi · Answer

I wanted to upgrade my iPad and was wondering if I could trade it in?

Dorito · Answer

I want to know if I can use my progressive leasing on an oculus quest 2 for $299.99

Robert · Answer

I bought a iPad in June and I found myself not using it is there a way I can return it?

Tran · Answer

i just canceled my order 2 days ago because i thought make it for pick up . Can i still buy it

mary · Answer

Hello, it said that my order would arrive at 10pm last night but it still did not. How long do orders usually take to arrive?

sinaisapper · Answer

I have an order stuck in shipping. Need to cancel and see if I can pick up in store locally.

Hello · Answer

Delivery

RonTse · Answer

I placed an order not long ago it said 1 hour pickup but store is closing at 8pm and I ordered at 6:30pm. Does it mean will be ready by 7:30pm?

Kemarie · Answer

Ok

Vanessa · Answer

Hi my name is Vanessa and I have apply into your store and I haven't heard anything from y'all

Bape · Answer

Can i ask about Replace broken screen ?

Dash · Answer

Price adjustment

Trey · Answer

I bought a gaming monitor 4 months ago. I’m wanting to return it. Still brand new. Is it possible to return it?

carlos · Answer

if you check online or in the app and buy something and it comes with a gift does that apply to in store purchase?

Tray · Answer

Pc gaming

Quinton · Answer

Can I get an item replaced if I was in an car accident and my car is totaled?

Hayhay775 · Answer

Hi, 

I was just wondering when you will be restocking the rtx 3060ti founders edition? 

Thank you

Jennifer · Answer

I bought Espresso maker for 59.99 and just picked it up but I just checked it and they put 10 box discount!

Cool14 · Answer

Hi I was wondering if you can order a product online for pickup and pay in the store when I go pick it up?

Answer

I Got a email my package was delivered there is no package outside

Duncan · Answer

Hi. I just placed an order on the app -- and then it looked like it did not go through so I placed a duplicate order. Now it looks like they both went through. I need to cancel the first one for $799.99. Can you help?

Queen · Answer

Is there other way to cancel an item once it’s been shipped, if the item has been shipped to the wrong address?

4oreign · Answer

Hello does the Apple department have a trade in department to upgrade for newer MacBooks ?

Cool · Answer

How do I chat with you all

Carlos · Answer

When the ps5 is gonna come out again

Bruno · Answer

Replace Credit Card

Channa · Answer

Hey, had bought an open box monitor. It doesn't have all the screws needed to mount the monitor to the monitor arm. The order is 2 days off the return window, sorry had to check this late as we met with accident. Can you please take this monitor back ?

Open-Box ID: 200003770355799 

Thanks

Feruz · Answer

I bought open box Monitor from best buy 4 days ago but i kind of didnt like it i want to return it.

arny · Answer

purchased ATT cordless phone and tried it fpr extended period of time 
the phone went down hill - piece of junk for90,89
would like a simple cord less that works
cust serv PIN 08080199349050321

Kenneth · Answer

I made a mistake on the shipping can I change the zip code?

Jeff · Answer

I would like to chat with someone on how to return my oculus quest 2. I have had it for less than 14 days

Gee55 · Answer

Is it possible to change delivery address for order #BBY01-806473447041?

Jonathan · Answer

I accidentally ordered BBY01-806473353119; is it okay if you cancel it?

kimchi4me · Answer

I made an order but I put the wrong home address. I was able to cancel most of it except one thing, the button to cancel the item never showed up on this item. None of the items would let me change the shipping address even though there was a button that said I could, and only a couple would let me cancel them. I can’t even cancel this last item and I’m worried it will ship soon and it will go somewhere I don’t even know. I attached a screenshot of what I see on the order, I’ve been checking since seconds after I made the order and the button has never shown up.

Adri · Answer

Can you repair a tablet that’s bended ?

Jose · Answer

Someone stole my package

Jeremy · Answer

I need to talk to someone who knows about roblox. Gift card money either disappeared or was automatically uploaded to wrong account. It was a $15 email code. If the money was uploaded but not spent is there a way to get it back or transfer to my sons account? Today is his birthday and that was his gift.

Marim · Answer

Yes

Sir1 · Answer

How does the item warranty work?

Catherina · Answer

I am interested in buying this fridge that is unavailable at the locations by my house. Can you order this to the stores or my house?

William · Answer

I ask him the price of a galaxy watch 3 is at a lower price on Amazon you can match the price in the store?

Sung · Answer

AirPod got lost

Nancy · Answer

I have an account with Best Buy and need service on my television, cable and sound services. I cannot get the sound going on any of the systems that are hooked up together. Please let me know how soon you can come over to fix this problem. My husband threw this all together, but I cannot figure it out and he passed away on May 4, 2021. Thank you.

Tina · Answer

Hi I'm trying to purchase a wireless cellular phone and plan. Just wondering if they can bill me for the sales tax next month?

Gab999 · Answer

Do you do military discount in rego park store??

Funmy · Answer

Hi

Answer

I was told by the Best Buy chat representative that Best Buy at 1000 north avenue Chicago il store is an outlet store. Going there with all the traffic the store said it is not an outlet. Can you advise?

Pascual · Answer

Hi I have bine waiting for a funky pop that I bought from you guys but it never came it bine like a month and never should up plz contact me at 19496919510 or email me at alcpascual9@gmail.com I want to get my money back

dom00 · Answer

what's the best pc to run gaming emulator

Deester · Answer

Hello,
Is this a legit FB ad for tv

Mary · Answer

Where is my delivery ? 
521 west 126 th street in Harlem nyc

stenney · Answer

Order status

Niyah · Answer

Hi, i ordered 2 digital gift cards but the status is still the same from yesterday

Answer

Can you look up the serial or product number to the refrigerator I just purchased in March 2021

Eric · Answer

Yes

Raymund · Answer

Hi. I bought an ipad 8 (wifi) awhile ago. I bought this for gaming. However, when I was using it awhile ago, it was lagging and I cant enjoy playing. So im planning to return this and use the money to buy a new one with a cellular option. Is this possible without a restocking fee? Cuz based on what ive read, only cellular tablets have restocking fees.

Eileen · Answer

What do you do with used printers and monitors in working order that are donated to Best Buy?

Tracy · Answer

I need a copy if the receipt from my last online purchase.

Paul · Answer

I need to change the pick up person

Naithen · Answer

I was wondering if I could do the monthly payment once I buy a device fully Or would I have to return the item completely.

Jenhuff · Answer

Name

RayRay · Answer

Do you have a DJI Mini 2S drone in stock at the store?

Kevin · Answer

Hey I want to know what stores are gonna have the new nvidia graphics in the location of CT please and thank you

Evelyn · Answer

Si compro un Samsung galaxy watch 3 regular y lo quiero cambiar por el mismo pero con LTE, tengo q pagar algún fee

sonny · Answer

Hi, I have a question. After I updated to Windows 10 I keep getting a pop up from "Simple Driver Update". Should I update with them or is this some kind of spam?

Tiannasam · Answer

Having troubles with computer

Glo123 · Answer

What day does the Memorial Day sale begin ?

Lauren · Answer

Hi. I have a question
I need to know how to get information on a case I filed #262538340
I didn't put it under our best buy card number however we do have a few of them if you need that to tie to the case.
Its in regards to a harassment incident that happened with my son and his friend at a local store
Please let me know how to get ahold of management and see the outcome
Thanks 
Lauren Tunsen
831-346-2646

Brian · Answer

I am trying to purchase an appliance online and the payment is getting reversed and not going through. I contacted my bank and they say that they have been approving the purchase.

Sandy2003 · Answer

We bought a computer on March 16 and it is 
not even 90 days and the computer doesn’t work anymore. So what should do?

rabbit · Answer

do you have any recording equiment that would pick up noise and footsteps from a second floor. we are having probllems with 2nd fl tenants and the office wants proofwhat would you recamend

Maye · Answer

Bad customer service

Thisisstupid · Answer

I am interested in purchasing a new phone. My carrier is Verizon. Is it possible to buy a Verizon phone at Best Buy and keep Verizon as my carrier?

Josh · Answer

I’m looking for a new tv for my living room in my house we are buolding

Jodie · Answer

Trying to pick up my order said was ready for pickup but now they saying it's sold

Johncurtis34 · Answer

I was wondering if guys have any hotspot for unlimited for cheap price because i paying for cricket and it is 60.00 dollars

Zarnie · Answer

Hi my name is jo n htan I have questions about my monthly Payments plan due amount. I buy samsung ph at best buy today

Scotty · Answer

Do you have any openbox samsung ear buds live in store if so how much

Bill · Answer

Geek squad in Puyallup WA changed my hared drive for a Solid state drive. When I turned the Dell laptop on I could access NOTHING! Talked to several through the evening, finally was able to put desktop icons on desktop, but they do not open. Further, I no longer have Comcast, so no access to email. 
My phone is 253-445-i347. Our membership is under my wife's name, Jean Tudor. 
Last night the last agent from Panama City, FL, left me with having had access to my computer, saying a technician farther up the line would contact me at 11:30 p.m. This morning, no change, no contact with any agent. 
CASE # CAs-8986431 g1s2z4.
Bill

Jerry · Answer

I'm trying to get signed in with my provider- internet explorer. I get a pop up from Lenovo and I can't get rid of it, there is nothing to click on to get rid of it.

Bigjay · Answer

I was trying to check out with my items a d it won't accept my payment method and it has the money on it can it be processed another way

rainy · Answer

has gift card no. 6166716435290023 been cashed

Manny321 · Answer

Order # BBY01-806270711214 is not listed in my purchases. Requested MONTHS ago that this purchase be added to my account! Where is it?
Login email: mfernand@twcny.rr.com
Pswd: NO WAY! You have that!
Please fix this TODAY!

Erika · Answer

do u have galaxy s8+ phone cases that flip open & shut

bobbi · Answer

I was at best Buy in Patchoque yesterday, agent told me I need parts. Can't find locally. Can NOT get through to store, they put you on hold then hangup! Not a good way to treat customers! I have Geek which is also a joke - a 5 hour wait it unheard of!
TOTALLY DISGUESTED !!
631 648 8849

Answer

I have a question, not an answer. What is the SKU # for Netgear's C7100 modem?

mint · Answer

i would like to buy a laptop gaming but want to pay for monthly and the broblem is i don't have a credit i only use the debit do you have amyways to helping me ?

Receipt · Answer

My name is Myroslava Villasenor.
I bought an iPod touch about 11 years ago. My stepdad paid with a credit or debit card. His name is Raul Guillen. I need proof of purchase. The serial number of the iPod is
DJ6N6070FFJ.
Please help me or I'll never be used to lose my iPod again.

Enzo · Answer

What stores have the dyson air wrap near 16046

BetB · Answer

Genie

JASON · Answer

Update on replacement

Netti · Answer

I spoke with an agent earlier . I can now print from my computer but not from my I phone. Message is (no air printer found.
 I would appreciate support with this. Thank You

Paris · Answer

I scheduled a payment and I see it says credited but when I looked at my bank I don’t see it withdrawn 
For the anoint of 1,599.00

083002 · Answer

Hello, I am needing to purchase a samsung remote control for my tv, can I do that? thanks

GeekSquadSupport · Answer

To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat.

Rich · Answer

can I chat with a customer service representative?

watch · Answer

My name is Vicki Hunter and I am retired deaf.  I found out that best buy email was send my email from Apple gift card I paid over $750.00 ($100.00 and $50.00 each). I foundout that 
free music and TV and other. That I want not.... I want apple gift card only apple store for buy new apple iphone. I want delete from music and tv and other kind now. I want apple gift card again redeem now.

Answer

Yes i am trying to put skype on my kindle

Kristy · Answer

Customer service for recent purchase

Jack · Answer

Looking for outer box washer

Tara · Answer

tara

Djcool · Answer

Hello. I would like to know. What is a good PC that can run Roblox, gta, and other games on a PC. Also can do an twitch or YouTube.

cody · Answer

unpick up gpus

Johnny · Answer

I ordered a portable phone charger at the Best Buy located at Atlantic avenue avenue in Brooklyn, Ny.
My email is John.Imperato@fdny.nyc.gov.

I placed it as a guest order.
May I please have my order #

Nicole · Answer

Can I return an item without a receipt? I have an item that was a gift and no receipt. Im okay with store credit as well.

Thank You,
Nicole

Candy1969 · Answer

I needed to know if you can send me a receipt for the dell computer and a printer. I had brought for the computer. september 2017. So I needed the receipt to take it to court for proof.

“chat with an agent”

1-10 of 225 Answers