“Was i supposed to receive a code to unlock the 6 early access characters from the pre order? I have the game installed but I don't have those characters unlocked”
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Because of Best Buy's guideline I can't name specific websites, but contact the manufacturer's live chat support. You'll need to create an account for the chat button to show up on the bottom right of the web page. Go through the bot assist messages to connect to a live agent. Explain the situation. They should then ask you to upload your receipt/proof of purchase. After they verify, they should drop the pre-order bonus code in the chat.
Sorry, there was a problem. Please try again later.Contact Bandai Namco and provide proof of purchase and they will get you your Pre-Order Bonus.
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