Questions & Answers

Q: QuestionHow many speakers does this TV have?

• A:Answer The TV has two built-in speakers.

Q: QuestionCan I watch HDR content on this TV?

• A:Answer Yes, you can enjoy HDR movies and TV shows, as well as all your current content, on this HDR-compatible 4K TV.

Q: QuestionWhat is the brightness level of this outdoor TV?

• A:Answer This TV has a 500-nit brightness for a clearer, more immersive viewing experience.

Q: QuestionDoes this DuraPro TV come with a wall mount?

• A:Answer Yes, a compatible TV wall mount is included with the TV.

Q: QuestionWhat type of resolution does this TV support?

• A:Answer This TV supports 4K Ultra HD resolution (2160p).

Q: QuestionDo you recommend this TV being placed in a weather resistant case if you keep it outside?

Asked 1 year ago by Planning.

• A:Answer Hello, DRPTV430 has a IP54 waterproof rating. Which means to say, a product with an IP54 rating is protected against dust ingress sufficient to prevent the product from operating normally but it's not dust tight. The product is fully protected against solid objects and splashing of water from any angle. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 year ago by Core Product Support

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Q: QuestionCan any Universal Remote work with this 43" DuraPro Smart Series LED 4k, or is there a particular one to replace a lost remote? And is a new remote considered a "part" if you have the Geek Squad Protection Plan? Thanks!

Asked 2 weeks ago by ColoradoBound.

• A:Answer Hello, we recommend using the original remote to ensure full compatibility and proper functionality. If you have other concerns, you may contact our customer service team at 1-833-909-2673, Mondays to Fridays from 9 AM to 5 PM PST, or email us at [email protected].

  Answered 1 week ago by Core Product Support

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Q: QuestionIs the Spectrum TV app available to download on this TV?

Asked 3 months ago by Tee.

• A:Answer Hi Tee, The Spectrum TV app is currently not supported. However, we suggest using LG Channels, which is available and free of charge. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 3 months ago by Core Product Support

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Q: QuestionDoes this connect to a 5G Internet and if not what TVs that you carry do?

Asked 8 months ago by Anonymous.

• A:Answer Hi Customer, Yes, this TV can connect to 5G internet. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 8 months ago by Core Product Support

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Q: QuestionWhat are the dimensions of the wall mount for the part that connects to the wall?

Asked 8 months ago by Melissa.

• A:Answer Hi Melissa, The space can be adjusted. 43'' wall mount space: 200x200mm 55'' wall mount space: 200x400mm In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 8 months ago by Core Product Support

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Q: QuestionIs this TV compatible with an Amazon Firestick?

Asked 1 year ago by Tana.

• A:Answer Yes

  Answered 11 months ago by JosephMoneyVerified Purchase

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Q: QuestionDoes this TV have to be wall mounted or can it stand alone on a table?

Asked 1 year ago by Helena.

• A:Answer Hi Helena, This TV is designed for wall mounting only and does not come with feet for standing on a table. It’s intended to be mounted on the wall for optimal placement and stability. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 year ago by Core Product Support

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Q: QuestionDoes this TV require a WIFI adapter of some sort? When attempting to connect to the WiFi network, we keep on getting a message saying that it is unable to connect.

Asked 1 year ago by Jhamilton.

• A:Answer Hi Jhamilton, Thank you for inquiry, we would need more information from you. Please contact us at 1-833-909-2673 or send us an email at [email protected]. We would like hear from you. Thank you!

  Answered 1 year ago by Core Product Support

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Q: QuestionCan direct tv streaming app be downloaded on this tv??

Asked 1 year ago by Miketv.

• A:Answer Yes

  Answered 11 months ago by JosephMoneyVerified Purchase

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Q: QuestionCan you download the xfinity app?

Asked 1 year ago by Apps.

• A:Answer Hello, upon checking, the said app will not be compatible for our DRPTV4300. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 year ago by Core Product Support

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Q: QuestionCan you connect this smart TV to Google Home or Smartthings?

Asked 1 year ago by Shalet.

• A:Answer Hello Shalet, please note that smart TVs don't support Google Home or Smartthings. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 year ago by Core Product Support

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Q: QuestionCan u use a ceiling full motion mount or just the one included

Asked 1 year ago by Kh.

• A:Answer I used a full ceiling mount which i purchased separately

  Answered 1 year ago by MountVerified Purchase

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Q: QuestionCan you watch YouTube TV?

Asked 1 year ago by Anonymous.

• A:Answer Hello! Yes, as this is a WebOS TV, Youtube TV is available. For other questions give us a call at 1-833-909-2673 from Mondays to Fridays, 9AM to 5PM PST. Thank you!

  Answered 1 year ago by Core Product Support

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Q: QuestionCan this download and stream YouTube TV not just You tube?

Asked 1 year ago by Bt911.

• A:Answer Hello! Yes, as this is a WebOS TV, Youtube TV is available. For other questions give us a call at 1-833-909-2673 from Mondays to Fridays, 9AM to 5PM PST. Thank you!

  Answered 1 year ago by Core Product Support

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