“How do I remove the TV if the strings are not visible to pull to release the locking mechanism? Is there any other way to remove the TV? This may have been installed incorrectly and now I can’t get it down. The bracket is holding a 40” Samsung TV.”
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The strings have a magnetic button on the end so that you can stick them to the brackets to keep them out of sight. Here is the link for the Installation Guide (Step 7) https://files.bbystatic.com/pEaxncNBedPWISrL2ekFdw%3D%3D/DX-DTVMFP23_20-0198_WEB_V4_EN_SP_Final%2Blr.pdf
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