Questions & Answers

Q: QuestionDoes this include the non slip mat like the Dyson website has, with this model?

Asked 4 years ago by Sarah.

This question was asked about the related product: New special edition Dyson Airwrap styler complete - Prussian blue/rich copper

• A:Answer We did not see the combs and non slip mat in our package and were disappointed. We though we were ordering the same item as the one on dyson website. The special edition model is $50 more expensive. If ordered from dyson website you get 2 combs and slip mat. But bestbuy charges the same premium and you don’t get the special edition. Now it’s too late for us to return. We feel scammed. We don’t understand why dyson would allow this discrepancy. There should not be calling it special edition and use same title as Dysons website. In the end this is not Best Buy’s mistake, but Dysons. It erodes the user trust in the brand name.

  Answered 3 years ago by Sadbuyer

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Q: QuestionHi, can i know the difference between Dyson Airwrap Complete and Dyson Airwrap Complete 2?

Asked 4 years ago by Shan.

This question was asked about the related product: Dyson - Airwrap™ styler Copper Gift Edition - Copper/Silver

• A:Answer I went and looked for what you were asking about and I only see the one air wrap complete set. I don’t see on dysons web anything about a “2” they show the whole set then another one that just simply seems to have a thin travel pouch but its the same accessories. Hope that helps! If anything this thing is so worth the money and I love it!! I normally just pull my hair up and don’t bother doing my hair cause I have thin hair and curling irons seem to do more damage to my hair. I actually do my hair more now than I have before.

  Answered 4 years ago by Evergreen

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Q: QuestionDoes representation case look the same as leather box styler had in previous edition?

Asked 4 years ago by Maria.

This question was asked about the related product: Dyson - Airwrap styler gift edition - Nickel/Fuchsia

• A:Answer Hi Maria, this is Kelly with Dyson. The presentation case and leather box are one and the same. The gift edition also comes with a travel pouch. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionWhy does the manual have on the page "In the Box" listed with small and large firm brush and small and large soft brush? These are not in the box. Are they supposed to be since that is what the manual says is in the box?

Asked 4 years ago by hmmm.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer Hello there, this is Kelly with Dyson. The Dyson Airwrap Complete will include the following: the 1.2" barrels, 1.6" barrels, firm smoothing brush, soft smoothing brush, round volumizing brush, pre-styling dryer, filter cleaning brush, storage case and non-slip mat. Best Wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes this product include the storage case and the travel case?

Asked 5 years ago by Bakermom.

This question was asked about the related product: Dyson - Airwrap™ styler Copper Gift Edition - Copper/Silver

• A:Answer Hi there, this is Kelly with Dyson. Yes, the Dyson Airwrap™ styler Copper Gift Edition will come with the included travel and storage cases. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes the Dyson Airwrap from the U.S come with the longer barrels or do you have to purchase that separately?

Asked 5 years ago by Tina.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer Hi Tina, this is Kelly with Dyson. As of right now, we don't carry the longer barrels in any of the kits, but they can be purchased separately from the Dyson website. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIf I am looking for a product to thoroughly dry and style my towel-dried wet hair (in the same manner as using a round and/or flat paddle brush and a traditional hair dryer), do you recommend this product or something else?

Asked 5 years ago by CECR.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer This product is very convenient. The attachments make styling while drying easy. And, a finished style seems to be less time consuming. Highly recommend.

  Answered 5 years ago by PapawVerified Purchase

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Q: QuestionAre there any plans to add additional attachments? Might I suggest a paddle and round brush with boar and nylon bristles - great for straightening curly hair and adding shine. Also, a concentrator nozzle

Asked 5 years ago by Anonymous.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer Hi there, this is Kelly with Dyson. As of right now, we're not aware of any plans for additional attachments that will be available for the Dyson Airwrap™ Complete Styler. That said, our engineering team is always creating and innovating, so I would never say never. Keep your eye on our website for any future available tools/attachments. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionI have very fine long hair that does not hold curl for more than a couple of hours max, no matter the styling method or products I use. Even salon styling does not hold. Can I return the Airwrap if it doesn’t work for my stubborn, stick-straight hair?

Asked 6 years ago by ScrawnyLocks.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer Hi there, this is Kelly with Dyson. While I'm unable to speak to the return policy with Best Buy specifically, I can tell you that if purchased directly with Dyson, we offer a 30-day return period, for any reason. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWill this work great on layered hair?

Asked 6 years ago by Nikki.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer Yes! My hair is layered, and long. I’ve straightened and curled my hair. It looks great!

  Answered 5 years ago by Legiram

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Q: QuestionSays sold out. Will you be getting more?

Asked 6 years ago by Fitz777.

This question was asked about the related product: Dyson - Airwrap Complete Styler - for multiple hair types and styles - Fuchsia, Nickel

• A:Answer I signed up for them to notify me when they became available and when I received the email, I ordered it and had it shipped to my local Best Buy.

  Answered 6 years ago by Dysonheat

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Q: QuestionWhat is the warranty for this item. Stopped working....

Asked 10 months ago by DontPost.

• A:Answer I think its 2 years. Mine quit working too. I got with Dyson support and they relplaced it quickly!

  Answered 10 months ago by NicoleCVerified Purchase

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Q: QuestionCan you use it just to try your hair

Asked 11 months ago by Me.

• A:Answer Im assuming you mean to dry your hair? and yes is it is an exceptional blow dryer

  Answered 10 months ago by NicoleCVerified Purchase

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Q: QuestionIs this dual voltage? Could i use it in Europe?

Asked 11 months ago by Europe.

• A:Answer I wouldn’t recommend using this in Europe. The voltage is rated for 120, so it’s not technically restricted but, the 240v coming from Europe outlets might fry the device.

  Answered 10 months ago by AyushVerified Purchase

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Q: QuestionHello. Which the voltage: 110 or 220?

Asked 1 year ago by Andressa.

This question was asked about the related product: Dyson - Airwrap Multi-Styler Complete Long Diffuse for Curly+Coily Hair - Nickel/Copper

• A:Answer 110V

  Answered 1 year ago by DmytroRVerified Purchase

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Q: QuestionWhen is going to be in stock the pink one?

Asked 1 year ago by Nath.

• A:Answer It’s limited edition so it probably won’t be in stock anymore

  Answered 1 year ago by ICEBLUE4LIFEVerified Purchase

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Q: QuestionWill the rose gold Dyson be restocked?

Asked 1 year ago by restocked.

• A:Answer This item may be limited in store but is available to purchase via Best Buy.com with free shipping to your house or local store.

  Answered 1 year ago by SawyerMarlena

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Q: Questioncan this be used internationally?

Asked 1 year ago by zeze.

• A:Answer Yes, I have used it in India. But you need the adapter or something that supports the volts

  Answered 1 year ago by Anua

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Q: QuestionI was gonna buy this as a gift for my wife. Would this also work as a straightener or would I also need to buy that as well?

Asked 1 year ago by CR.

• A:Answer The coil brush and partial brush attachments, along with the drying concentrator can be used to efficiently straighten your wife’s hair. Then she can use the air wrap roller attachments to curl if she would like. However, if she primarily likes to straighten most of the time and only occasionally curls her hair, the Dyson Corrale hair straightener is a great tool for straightening but also curling and styling hair after using a hair dryer with a diffuser.

  Answered 1 year ago by SawyerMarlena

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