“My AM09 quits heating after 1 min 15 sec & a code "H2" appears. I have tried to clean the vents with a toothbrush & can air. Nothing works. The remote does not work after the unit is turned on”
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Exact same issue. The unit is plugged directly into a 15 A 120 V circuit - no other devices on the circuit and no extentsion cord. Works for a little while and then goes into the h2 error mode. The unit is completely cleaned out. Were you ever able to find the source of the problem? Thanks - T.
Sorry, there was a problem. Please try again later.Mine does the same thing too. I have to unplug it completely when the error code comes up because the remote doesn’t work after it comes up. Dyson has already replaced my last hot/cold fan for this reason & now the replacement is doing the same thing. So annoying
Sorry, there was a problem. Please try again later.Room is. probably already at the desired temp or above. Remote doesn't work if room is at desired temp. Try increasing the temp setting a degree or two warmer.
Sorry, there was a problem. Please try again later.Hello there, this is Kelly with Dyson. We're sorry to hear that your AM09 is showing an H2 error. This error is there to alert you to an over/under current. The machine draws more energy while in heat mode, 1500 watts. You will want to ensure that your machine is being plugged directly into outlet and not a power strip/extension cord. You should also keep your AM09 on a separate outlet/breaker than other high powered devices. Please feel free to reach out to us directly at [email protected] and we'll be happy to assist you further with this. Best wishes, Kelly Dyson Customer Support
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