“My new Dyson’s tool attachment cord has so much suction that it pulls the coils tightly together when I use it. This keeps the wand from stretching out to reach corners, under the bed, etc. What can I do to make the vacuum work better?”
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Take it back while it's still under warranty and spent the $450 on something that actually works
Sorry, there was a problem. Please try again later.Hi there Clancy, this is Tia from Dyson. I'm sorry to hear that you've found the hose to be stiff, on your Ball Animal 2. I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. For further troubleshooting assistance, please contact [email protected] and we'll be happy to assist with your concerns. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support
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