“my brand-new dyson will stop the rollers from working when I go from a low pile to a little higher pile carpet”

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• I would call Dyson as they are very helpful on the phone

  Answered by Dyson 3 years ago

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• Hi there, this is Kelly with Dyson. We're sorry to hear that you're having this issue, and we'd be glad to help. Your machine's brush bar may be sending the carpeting as an obstruction, which is why the brush bar is disengaging. To assist you with troubleshooting, please contact us directly at [email protected]. We'll be looking forward to your correspondence. Best wishes, Kelly Dyson Customer Support

  Answered by DysonProductExpert 4 years ago

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