“The piece on the cord (110) that stops the cord from coming unwound has cracked. Can this piece be replaced or does this require a whole new cord? I've only had the vacuum about 1 month.”
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Hi there, this is David with Dyson. I'm sorry to hear of the very unusual trouble you've experienced with a piece cracking on your machine after just one month. While I'm not certain which piece you're referencing, we'd it definitely be happy to go over your machine with you, and provide you with support. In this case, we request that you please contact us directly at [email protected] for additional assistance. As a reminder, the Dyson helpline number will also be included directly on all of our machines for direct support in real time. While we don't expect problems to occur, we're always keen to assist, if ever needed. Best wishes, David Dyson Customer Support
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