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Hi there, this is Tia from Dyson! Happy to help! Please review the steps in this video, explaining how to remove and empty the dirt canister of the Dyson Multifloor 2 upright unit: https://www.youtube.com/watch?v=qWoIn5C0RP4. If you require further help, please don't hesitate to reach us for troubleshooting support at [email protected]. Best wishes, Tia Dyson Customer Support
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