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On the handle is a vent, lift the vent open then you should be able to lift up the hard red handle inside. That’s the hose,
Sorry, there was a problem. Please try again later.Hello there, this is Kelly with Dyson. If you'd like to send us an email to [email protected], we'd be happy to email you a copy of your Dyson Ball Multi Floor's user guide. You can also view a "Getting Started" video for this model on the Dyson YouTube channel here: https://www.youtube.com/watch?v=BrqkWXCFo0Y&t which will walk you through using the wand/hose on your machine. Best wishes, Kelly Dyson Customer Support
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