A:AnswerHi there, this is Krystal with Dyson. The Dyson Ball Multi Floor does have whole-machine HEPA filtration.
Best Wishes,
Krystal
Dyson Customer Service
A:AnswerHi Newfieowner. It's Vince with Dyson. The Grooming Tool is compatible with the Dyson Ball Multi-Floor. This accessory can be connected directly to the wand or via the flexible hose as well.
Best wishes,
Vince P.
A:AnswerHello!
This is Miella from Dyson.Please contact us at [email protected] so we can further assist with your machine.
Miella
Dyson Customer Service
A:AnswerHi MEMinSD. It's Vince with Dyson. The Tangle Free Turbine is a great unit that performs excellently on areas that are affected by lots of hair and can be connected to the wand extension or directly on the flexible hose itself. We will be happy to provide additional details on accessory compatibility via email at [email protected].
Best wishes,
Vince P.
A:AnswerHi Makara. It's Vince with Dyson. The Dyson Ball Multi Floor is a designed with an auto adjusting base plate that helps the unit transition from wood flooring to carpets/area rugs. You can also use the hose assembly and stair tool to handle stairs and upholstery. We will be happy to provide additional details on the functionality of the Ball Multi-Floor via email at [email protected]. .
Best wishes,
Vince P.
A:AnswerHi Model. It's Vince with Dyson. The Dyson Ball Multi-Floor is closer to the design of the DC65, than the DC50. We will be happy to provide additional details on the functionality of the Ball Multi-Floor via email at [email protected].
Best wishes,
Vince P.
A:AnswerDE (diatomacious earth) is an abrasive. It not recommended to use Dyson Ball Multi Floor Bagless Upright Vacuum to clean it up. That a job best done with a shop vac.
A:AnswerHi. It's Vince with Dyson. The DC50 and DC65 were recently renamed to the Dyson Ball Compact and Dyson Ball Animal. The DC50 or Ball Compact is ultra light weight machine for smaller homes, while the DC65 or Ball Multi-Floor/Animal is a full sized machine that provides more suction strength. We will be happy to provide additional details on the functionality of Dyson's upright models via email at [email protected].
Best wishes,
Vince P.
A:AnswerHi Lynn. It's Vince with Dyson. I am sorry to hear that you are experiencing difficulties with your Dyson product. Please reach out to us with your contact and product info via email at [email protected]. We will be happy to help resolve any concerns you may have.
Best wishes,
Vince P.