Questions & Answers

Q: QuestionWhat is the maximum runtime of this Dyson vacuum on a single charge?

• A:Answer The Dyson Digital Slim Cordless Vacuum can run for up to 40 minutes on a single charge.

Q: QuestionIs this vacuum only for carpets, or can it be used on other floor types?

• A:Answer The Dyson Digital Slim Cordless Vacuum is designed for use on all floor types.

Q: QuestionDoes this Dyson vacuum come with a warranty?

• A:Answer Yes, the Dyson Digital Slim Cordless Vacuum comes with a 2-year warranty and lifetime Dyson support.

Q: QuestionHow long does it take to fully charge the battery of this vacuum?

• A:Answer The battery takes 210 minutes to fully charge.

Q: QuestionHow much lighter is this vacuum compared to the Dyson V11?

• A:Answer The Dyson Digital Slim is 33% lighter than the Dyson V11 vacuum.

Q: QuestionWhat type of filtration system does this vacuum use?

• A:Answer This vacuum uses advanced whole-machine filtration that traps 99.99% of particles as small as 0.3 microns.

Q: QuestionCan the battery be replaced later on

Asked 1 year ago by Anonymous.

• A:Answer Yes, the battery is fully replaceable. 3rd-party batteries (non Dyson) tend not to last as long but are much cheaper.

  Answered 1 year ago by Anonymous

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Q: Questionhi is there a stand I can purchase for the Dyson Slim Vacuum? thanks!

Asked 1 year ago by dysonslim.

• A:Answer Hello, thank you for your question regarding a stand for the Dyson Digital Slim vacuum. Please be informed that there are several stands available that are compatible with the Dyson Digital Slim. These stands are designed to hold your vacuum securely and provide convenient storage for accessories. You may purchase it either via call/chat or directly from Dyson official website. If you have any further concerns or queries, please reach us via [email protected] We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support.

  Answered 1 year ago by Dyson Team

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Q: QuestionI want to use this device on the European power grid (220 V 50 Hz) is it possible?

Asked 1 year ago by Eburak.

• A:Answer Hello Eburak, thank you for your inquiry regarding the Dyson Digital Slim Cordless Vacuum power grid for European. We would like to inform you that this vacuum is compatible with the European power grid. It operates on a voltage of 220-240V and a frequency of 50 Hz, making it suitable for use in Europe. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email [email protected] in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R

  Answered 1 year ago by Dyson Team

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Q: QuestionI have a wool area rug. Can the brush roll be switched off?

Asked 1 year ago by Bobby.

• A:Answer No but the brush is up high and won’t scratch it is perfectly elevated to only brush on carpet

  Answered 11 months ago by user728831Verified Purchase

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Q: QuestionDoes it have a light to illuminate the floor?

Asked 1 year ago by LDTB.

• A:Answer No.

  Answered 1 year ago by Anonymous

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Q: QuestionHow long is the warranty

Asked 1 year ago by Anonymous.

• A:Answer Hi, thank you for your inquiry regarding the Dyson Digital Slim. Please be informed that the Dyson Digital Slim comes with a two-year warranty along with lifetime customer support. If you have any further questions or need additional assistance, please feel free to contact us via [email protected]. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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Q: QuestionWhat is the average cost for a battery and what is the average longevity of the battery?

Asked 1 year ago by Star.

• A:Answer Hello, thank you for your inquiry regarding the Dyson Digital Slim Cordless Vacuum. We would like to inform you that Dyson Digital Slim Cordless Vacuum’s average cost for a replacement battery for the Dyson Digital Slim Cordless vacuum is approximately $139.00. As for the battery’s longevity, it typically lasts between 2 to 3 years with proper maintenance and care. If you have any further questions or need additional assistance, please contact us via [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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Q: QuestionWhat accessories package can be used with this and what is the part number for replacement filters? Will v10 attachments and filters work?

Asked 3 months ago by KK.

Q: QuestionWhat’s the replacement filter model number for this vacuum?

Asked 4 months ago by Jack.

Q: QuestionWhat kind of charger does it use and is it a HEPA filter?

Asked 4 months ago by Anonymous.

• A:Answer Hello, thank you for your query regarding the Dyson - Digital Slim Cordless Vacuum. It uses a proprietary 26.1V AC/DC charger with a barrel connector, designed specifically for this model and not interchangeable with other Dyson chargers like those for the V10 or V11. It’s also equipped with a HEPA-grade filter that captures 99.97% of particles as small as 0.3 microns, making it highly effective for trapping allergens such as dust, pollen, and pet dander—an ideal feature for allergy-prone households.You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

  Answered 4 months ago by Dyson Team

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Q: QuestionCan you replace the main shaft?

Asked 9 months ago by Mark.

• A:Answer Hi Mark, thank you for reaching out with your question. We would like to inform you that you can replace the main shaft of your Dyson Digital Slim Cordless Vacuum. We recommend using genuine Dyson spare parts to ensure the best performance and compatibility with your device. You may reach us either via call/chat or website for the compatible part. If you have any questions or need further assistance, please email us at [email protected] We would be delighted to assist you further.

  Answered 9 months ago by Dyson Team

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Q: QuestionCan this charge by plugging in directly to the vacuum, or does it have to be attached to the wall mount for it to be charged?

Asked 11 months ago by Jordan.

• A:Answer I did not use the wall charger and I simply plug it into the outlet prior to putting it away.

  Answered 11 months ago by Wendys13MaxProVerified Purchase

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Q: QuestionWill this work on hard wood floors with pet hair ?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 11 months ago by Lucy

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