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Questions & Answers

Page Showing 61-80 of 191 questions
  • QuestionWhy does the unit come on in high speed

    Asked by Bigsteve59.

    • Answer Hi Steve, this is Kelly with Dyson. If you have your machine in auto mode, it may come on in that speed setting if the temperature or air quality in your room is at a certain threshold. We're always happy to help troubleshoot with any issues you might have. Feel free to get in touch with us at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes the Dyson Pure Hot+Cool™ HP01 come with a manufacturer warranty?

    Asked by DMZ.

    • Answer Hello there, this is Kelly with Dyson. When purchased brand-new, and from Dyson or another authorized retailer, the HP01 does come with a 2-year manufacturer guarantee. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhen the air purifier is on heat mode is it continuing to purify the air at the same time?

    Asked by Feliss.

    • Answer Hi Feliss, This is Miella from Dyson. When the Dyson HP01 is on, whether in fan or heat mode, it's still purifying your space! Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat is the different wattage when Heat is used?(like other portable heater, there is low(600W), med(750W or 900W) and High(1500W))?

    Asked by Albert.

    • Answer Hi there Albert, this is Tia with Dyson. If you're using the HP01 in heat mode, it'll draw 1500 watts. We do recommend plugging your purifier directly in to a wall outlet, where you do not have other high-powered machines plugged in. Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes it have an app?

    Asked by dove.

    • Answer Hello dove, This is Miella from Dyson. The HP01 Pure Hot+Cool purifier is not Dyson Link App compatible. Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert

  • Questionhow tall is this model? can't fine the dimensions anywhere

    Asked by koko122.

    • Answer Hi there Koko, this is Tia from Dyson. Happy to help! The dimensions for this unit are: 24.9 inches high, 6 inches long for the amp's diameter, and the base diameter with plate is 8.7 inches. Hope that helps! Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWould this hot/cold purifier heat a 3 seasons porch with no other heat source?

    Asked by Hipster.

    • Answer Hi there, this is Kelly with Dyson. You can use this on a porch, as long as the Dyson is not exposed to any water or other weather elements. If the porch is open, or screened-in, you wouldn't get the benefit of the air purification. The unit won't cool like an AC unit, as it's just a fan that does not have any Freon. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow much energy does this use per year in Texas ?

    Asked by Deb.

    • Answer Hi Deb, This is Miella from Dyson. While this does depend on the home's electrics, we do design the HP01 to be energy efficient. The max input power is 2000 Watts. Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat exactly is iron? Dark Gray? Steel Gray? or is it like a bronze or gold color?

    Asked by BobR.

    • Answer Hi there, this is Kelly with Dyson. The color "iron" just refers to the color of the machine. It's a gray-iron type color. You can view it on the Dyson or this retailer's website. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan this be powered by a power block? How much power does it use?

    Asked by Ffff.

    • Answer Hi there, this is Tia from Dyson. Happy to help! It's recommended to plug the Dyson purifying fan directly into the wall outlet, without using a power strip or extension cord. As well, the Dyson HP01 consumes up to 1500 watts. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • Questionhow do you turn it on to to heat. instructions please.

    Asked by Mario.

    • Answer Hello Mario, this is Kelly with Dyson. Using your remote control, you can press your power button to turn the unit on; the temperature select button will allow you to set your target room temperature, and the airflow select button would let you choose from 10 airflow speeds. You can view a user guide or videos for your unit on the Dyson website here: https://www.dyson.com/support/air-treatment/purifiers/pure-hot-cool Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan I turn off the LED display in my HP01

    Asked by Sathish.

    • Answer Hi there, this is Kelly with Dyson. The LED display on the Dyson HP01 cannot be disabled or turned off. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhere can I buy the remote control, I lost mine?

    Asked by Maby.

    • Answer Online, Amazon or eBay. Just make sure u type in the exact model

      Answered by LuFam

  • Questionhp01 CHANGED FILTER NOW GET MESSAGE F... WILL NOT RESTART

    Asked by Midge.

    • Answer Hello, This is Miella from Dyson. Our Dyson experts are keen to assist with your Dyson HP01 Pure Hot+Cool machine by phone, live chat and email. Please feel free to send our team an email with the serial number to questions.us@dyson.com. Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWe purchased a Dyson HP01 last winter and it ran great all winter . We have it in an unseated closet that is used often. The unit never shut down . Now this year it shuts down nearly every night. It is plugged directly into the outlet ..

    Asked by Pope.

    • Answer Hi there, this is Kelly with Dyson. We're sorry to hear you're having some trouble with your HP01. After 9 consecutive hours of use in heat mode, the unit will shut off as a safety precaution. Feel free to get in touch with us via email at askdysonUS@dyson.com and we'll be happy to help troubleshoot with you. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan you run heat on hpo1 for continuous use for 48 hours

    Asked by Brant.

    • Answer Hi Brant, this is Kelly with Dyson. The HP01 and our other machines that do provide heat have a safety shut-off after 9 continuous hours of use. You'd need to turn the machine back on in order to keep it heating. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionI bought it this January for heating and cooling for my living room. Cooling fx is working well but I don't feel enough heat from it. Do you have any idea? Thank you.

    Asked by Jayj.

    • Answer Hi there Jjoo, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us. If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at questions.us@dyson.com. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionI don't understand why you refuse to answer the question. I want to know amps or watts of the hpo1.

    Asked by Jackk.

    • Answer Dyson HP01 is no different; that is, when you use it as an air purifier. As an air purifier, it’s maximum wattage is 44W. If you run it 24/7 – generally, HPo1 is turned on all the time – it will use about 1 kWh per day. And that’s if it’s at the maximum fan speed setting all the time, even during the night. Dyson HP01 is also capable of functioning as a space heater. The cooling effect of Hot+Cool is just a fan (not an air conditioner). The ‘Hot’ part, however, is a true heater. And for heating, you need some serious wattage. As a space heater, Dyson HP01 can draw as much as 1,575W. That’s 35x more than when it functions as an air purifier

      Answered by Univterm88

  • Questionwhy can't you answer the question??? I want to know the amps & the watts on the hpo1 dyson.

    Asked by Jackk.

    • Answer Hello Jack, this is Kelly with Dyson. We apologize if your question wasn't answered before. The HP01 operates at 1500 watts. It's a high powered appliance, and we would recommend using this device on its own circuit breaker in your home. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWill it operate without the filter in place?

    Asked by Buddy.

    • Answer No

      Answered by Lisa