Questions & Answers

Q: QuestionWhat is the wattage of the heating element?

Asked 6 years ago by net.

• A:Answer Hello there Net, This is Miella from Dyson. The HP01 Pure Hot+Cool™ purifier's input power is 1500 watts. On standby, the machine's standby power is less than 0.5 watts. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionNeed dimensions? height, width. Also the HP04 draws too much power to work in my rental apt. It shuts down whenever I try to use the heat ! My old model was the HP02 -- which worked just FINE to heat. Will this model work?

Asked 3 years ago by Cinders.

• A:Answer Hi there Cinders, this is Tia from Dyson. The HP01 measures 24.9 inches high, 6 inches long and 8.7 inches wide. The Dyson HP01's input power measures 1500 watts. If you're ever in need of machine support, feel free to reach us at [email protected] and we'll be happy to help. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionWould this be considered safer than an electric heater? We are having heat issues in my baby’s room at night and I’m looking for space heater or other to supplement heat every night in the winter.

Asked 3 years ago by Mommacold.

• A:Answer Hi there, this is Kelly with Dyson. In terms of safety, our HP01 does have some built-in safety features. After 9 hours of continuous use, the machine will shut itself off in heat mode. You can turn it back on after that time if you choose to. Also, if the unit were to get knocked or tipped over, it would automatically shut itself off. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionI bought this product in US and I wonder if I can use this product abroad using 220v adapter. Is this support both 110v and 220v? Thank you!

Asked 4 years ago by kate.

• A:Answer Hello Kate, this is Kelly with Dyson. We do not recommend using an adapter with your machine, as it can cause damage and void your machine's warranty. Dyson machines are only intended for use within the country where they are purchased, as they are not dual-voltage. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: Questionare the filters cleanable or throw aways

Asked 4 years ago by kevin.

• A:Answer Hello Kevin, this is Kelly with Dyson. The filters for our air purifiers are not washable or reusable as that would damage the integrity of the filter and how it works to remove allergens and harmful particles from the air. We recommend replacing your air purifier filter every 12 months. This is because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room. Your purifying fan will alert you when it's time to change the filter. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes this help with odors?

Asked 4 years ago by SweetPea49.

• A:Answer Hi there, this is Tia from Dyson. The Dyson purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes this unit have WiFi?

Asked 4 years ago by UnhappyCustomer.

• A:Answer Hello Tommy, this is Kelly with Dyson. The HP01 Pure hot + Cool is not a connected device and it does not have WiFi to connect to the Dyson Link App. All other functions of the machine, however, will be the same as with the HP02, in terms of cooling, heating and air purification. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionI’ve seen that some units require Alexa to work. Does this unit work without any additional products?

Asked 4 years ago by Rene.

• A:Answer Hi Rene, this is Kelly with Dyson. The HP01 Pure Hot + Cool is not a connected product. This unit will not connect to the Dyson Link App, or be compatible with anything such as Alexa. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionHow long do you need to turn it on to purify a room!

Asked 4 years ago by MB.

• A:Answer Hi there MB, this is Tia from Dyson! The Dyson Pure Hot + Cool Link™ purifier heater can purify the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139.931, the purifier heater will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. We appreciate your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionIs this product saved for kids if they touch it while it's on cooling or heating

Asked 5 years ago by Lou.

• A:Answer Hello Lou, This is Miella from Dyson. The Dyson HP01 features the Dyson loop amplifier, so there are no blades that can cause damage. We do recommend using caution when it heat mode as the loop can be warm to the touch. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs it possible to order an extra remote control for our HPO1?

Asked 5 years ago by Suz.

• A:Answer Hi Suz, this is Kelly with Dyson. We do carry the remote controls for the Dyson HP01 right on our website. You may visit here and select the correct color of your machine to place your order: https://www.dyson.com/content/dyson/us/en/support/air-treatment/purifiers/pure-hot-cool Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs there a preset option to schedule on and off settings?

Asked 5 years ago by Sqully.

• A:Answer Hi there, this is Kelly with Dyson. As the HP01 is one of our non-connected units, it won't have the ability to connect to the Dyson Link App, and set up a run time schedule. To power your machine on/off, you'll have to utilize the remote control or the power button located on the front of the machine. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionI am looking to heat an ice fishing tent that I also smoke cigars in. Will this unit heat the tent and purify the air? It is about 200 sq. feet.

Asked 5 years ago by Lou.

This question was asked about the related product: Dyson - HP01 Pure Hot + Cool 800 Sq. Ft Air Purifier, Heater and Fan - Iron/Blue

• A:Answer Sort of. Yes, it will definitely hear the tent. It will remove the visible smoke from the air, but it won’t do a thing for the smell. Also this unit is delicate and runs off a 120VAC outlet. Not something I’d want to haul and power to the middle of a frozen lake.

  Answered 5 years ago by Vyke

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Q: QuestionWhat is the recommend spacing from walls and such? Looking for a solution for a child’s room and would like to place on a dresser next to a wall. As long as it oscillates away from all other objects, would this be safe?

Asked 5 years ago by JoshuaB.

This question was asked about the related product: Dyson - HP01 Pure Hot + Cool 800 Sq. Ft Air Purifier, Heater and Fan - Iron/Blue

• A:Answer Hello Joshua, This is Miella from Dyson. We do recommend keeping the machine 4-6 inches away from the wall to allow for proper machine ventilation. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWill this purifier remove the smoke particles that are currently being generated by all the wild fires? Also, how do you know that the filter is dirty with no indicator light?

Asked 5 years ago by Chris.

• A:Answer Hello Chris, this is Kelly with Dyson. With regard to filter life, your machine will show the letter "F" on the display, when it's time to change the filter. The filter should last roughly 4382 hours; if used 12 hours every single day it should give you about a year of performance. The Dyson Pure Hot+Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. You should notice a vast difference in your indoor air quality if you're in an area affected by the wild fires. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes this help filter out cigarette smoke?

Asked 5 years ago by Jo.

• A:Answer Hi Jo, this is Kelly with Dyson. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine the filter life and whole room purification.  From these results 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air. We hope this helps.  Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHello DYSON! Would you be so kind to tell me what part number for the HEPA filter replacement for the HP01? The exact one that comes inside this? Thank you so much! And does bestbuy.com carry this replacement?

Asked 5 years ago by Leif.

This question was asked about the related product: Dyson - HP01 Pure Hot + Cool 800 Sq. Ft Air Purifier, Heater and Fan - Iron/Blue

• A:Answer The Dyson HEPA & Carbon Replacement Filter for the HP01 is Model:968125-03 and it is sold on the Best Buy wedsite, its SKU is 6191905

  Answered 5 years ago by DannyVerified Purchase

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Q: QuestionDoes this filter virus or bacteria ?

Asked 6 years ago by Terry.

This question was asked about the related product: Dyson - HP01 Pure Hot + Cool 800 Sq. Ft Air Purifier, Heater and Fan - Iron/Blue

• A:Answer Hi Terry, this is Kelly with Dyson. The Dyson Pure Hot + Cool air purifier will automatically removes 99.97% of allergens and pollutants as small as 0.3 microns. This includes tobacco smoke, radon gas, dust, mold spores, pollen and allergens. With regard to viruses, such as Covid-19, Dyson purifiers are scientifically tested to capture particles as small as allergens and viruses, but we want to be clear that at this time, no purifier manufacturer—including Dyson—can speak to their products’ performance against the COVID-19 virus. As the circumstances surrounding the COVID-19 virus outbreak are developing and ever-changing, nobody as yet knows with certainty how this virus behaves, so we recommend people follow guidance on COVID-19 virus prevention from the relevant local public health bodies. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes this product have Teflon (PTFE)? I have parrots and don’t want to harm them if I buy this. Thanks!

Asked 6 years ago by Christine.

• A:Answer Hello Christine, this is Kelly with Dyson. The Dyson HP01 Pure Hot + Cool machines do not contain PTFE as part of the heating element assembly. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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