A:AnswerHi there, we're sorry to hear that you're having trouble with your Dyson Supersonic hair dryer. We're happy to help. Please feel free to reach out to us directly at askdysonUS@dyson.com, and it'll be our pleasure to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Petra, this is Kelly with Dyson. All Dyson machines sold in the US, are designed for use in US 110/120V outlets. The only way to obtain a Supersonic hair dryer with a European voltage cord, would be to make the purchase in Europe. Our hair dryers are unfortunately not dual-voltage.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Have a quick look at this video, to see how to attach the hanging loop to your Dyson Supersonic: https://www.youtube.com/watch?v=TwqNsKz8jrk
Best wishes,
Kelly
Dyson Customer Service
A:AnswerYes you can plus a 220v appliances to a 110v outlet but it will not function well. On the other side, If you plug a 110v appliances to a 220v then it will go boom boom!
A:AnswerHello there, this is Kelly with Dyson. You can certainly use the Dyson Supersonic on your dog, to dry their hair. As always, we recommend consulting with your pet's veterinarian if there's any concerns of using heat over a particular temperature. The noise level tolerance would vary depending on your pet, some animals tolerate the noise of hair dryers rather well, while others not at all.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Goldie, this is Kelly with Dyson. While I cannot speak to Best Buy's return policy, I can confirm that you will receive a 2-year guarantee on your Supersonic, which is provided directly from Dyson.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Esin, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty.
The only machine we currently carry that CAN be used safely with an adaptor, would be the new Dyson Corrale™ straightener.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Mari, this is Kelly with Dyson. This is the consumer model Dyson Supersonic™ hair dryer. While the Pro model does feature the longer cord, the attachments are the same on both models - Pro and consumer both include the styling concentrator, smoothing nozzle and the diffuser.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello SS,
This is Miella from Dyson. We have many customers who use their machine on their furry friends! This is a great option.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. The Supersonic™ Hair Dryer will include the diffuser, smoothing nozzle and styling concentrator. The Gentle Air attachment is available to be purchased separately.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. Thank you for your interest in the Dyson Supersonic. The Dyson Supersonic™ hair dryer is Dyson’s first foray into the beauty industry. Powered by the Dyson digital motor V9, it’s fast-drying and helps prevent extreme heat damage to protect natural shine. And as the only manufactured hair dryer with the motor in the handle, it’s engineered for balance. Our dryer does feature an ionizer, which negatively charged the air, to help reduce static in the hair.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Aldo, this is Kelly with Dyson. The Dyson Supersonic, and the Pro model Supersonic both offer the same heat and speed settings, and 1600 watt motor. They both also come with the diffuser, smoothing nozzle and styling concentrator. Our Professional model was designed for use in a salon environment. The improved filter is magnetic, removable and washable, with a filter cleaning brush and intelligent prompt light. The concentrator has been re-engineered with a wider and thinner nozzle, to focus airflow for precision styling. The cable is also 2' longer, allowing for freer movement around clients. The attachments are also 2x stronger on the Pro model.
Best wishes,
Kelly
Dyson Customer Support
