Questions & Answers

Q: QuestionDoes this hair dryer have any of these features - ionic + ceramic + tourmaline technology?

Asked 5 years ago by Th1.

• A:Answer Hello there, this is Kelly with Dyson. Thank you for your interest in the Dyson Supersonic. The Dyson Supersonic™ hair dryer is Dyson’s first foray into the beauty industry. Powered by the Dyson digital motor V9, it’s fast-drying and helps prevent extreme heat damage to protect natural shine. And as the only manufactured hair dryer with the motor in the handle, it’s engineered for balance. Our dryer does feature an ionizer, which negatively charged the air, to help reduce static in the hair. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhat is the box on the cord of the Dotson hairdryer?

Asked 5 years ago by Anonymous.

• A:Answer GFI

  Answered 5 years ago by Firewater2019

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Q: QuestionIs there a difference between this version and a profesional use version?

Asked 5 years ago by Aldo.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Black/Nickel

• A:Answer Hello Aldo, this is Kelly with Dyson. The Dyson Supersonic, and the Pro model Supersonic both offer the same heat and speed settings, and 1600 watt motor. They both also come with the diffuser, smoothing nozzle and styling concentrator. Our Professional model was designed for use in a salon environment. The improved filter is magnetic, removable and washable, with a filter cleaning brush and intelligent prompt light. The concentrator has been re-engineered with a wider and thinner nozzle, to focus airflow for precision styling. The cable is also 2' longer, allowing for freer movement around clients. The attachments are also 2x stronger on the Pro model. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan I buy the international version of this hair dryer in the US?

Asked 5 years ago by Jpcanney.

This question was asked about the related product: Dyson - Supersonic Limited Edition Mother's Day Hair Dryer - Fuchsia/iron

• A:Answer No. Buy converter.

  Answered 5 years ago by Splashm

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Q: QuestionWhere is this product manufactured? I read conflicting information that it is made in Malaysia but a friend who recently purchased it said it is now made in the Philippines. Please confirm which country it is made in. Thanks.

Asked 5 years ago by DBinLA.

• A:Answer Hello DBinLA, This is Miella from Dyson. Our products are manufactured in Malaysia. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHave only 110v? Or bivolt?

Asked 5 years ago by Joseph.

• A:Answer Hello Joseph, this is Kelly with Dyson. Dyson products, including the Supersonic hair dryer, are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.   However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs this dual wattage? Can I use the dryer in Europe (220V) and US (120V)?

Asked 5 years ago by JB.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer Hello JB, this is Kelly with Dyson. Dyson products, including the Supersonic Hair Dryer, are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes this work internationally in India Specifically. (Like Braun works all over the world)?

Asked 5 years ago by Rudy.

This question was asked about the related product: Dyson - Supersonic™ Hair Dryer - Nickel/Purple

• A:Answer Hello Rudy, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHi, can I have the purple color instead of the fuchsia for this hair dryer with display stand bundle?

Asked 5 years ago by Batman.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer Hi, from my understanding this gift bundle only comes in the fuchsia color. Hope this helps.

  Answered 5 years ago by CampfamVerified Purchase

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Q: QuestionWe got a raffle prize from a prestigious company in Hangzhou China- Dyson Supersonic hair dryer hd03. We cannot verify the serial numbers. The other winner though from the same company of HD01 was able to verify theirs. What other ways to verify?

Asked 5 years ago by Rain.

• A:Answer Hello Rain, this is Kelly with Dyson. The serial number on your Supersonic will appear in three places: on the tag on the cord, on the box, and on the user guide. If you require further assistance, please feel free to reach out directly to us at [email protected]. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhat’s the hairdryer made of? (Metal? Plastic?)

Asked 5 years ago by BaileyBear.

This question was asked about the related product: Dyson - Supersonic™ Hair Dryer - Nickel/Purple

• A:Answer Hi there, this is Kelly with Dyson. The Dyson Supersonic is made of Acrylontride Butadiene Styrene – ABS (C8H8 C4H6 C3H3N)n).ABS is a tough thermoplastic used to make light, rigid and molded products. It has good shock absorbing properties and is used to make car bumpers, crash helmets and modern golf club heads.  Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHow much does it weigh?

Asked 5 years ago by whiskers.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer Not much. It’s really light weight. Dryers usually make my arm/shoulders tired fast, but not the Dyson.

  Answered 5 years ago by RoxxVerified Purchase

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Q: QuestionIs the stand sold separately? Or does it come with the white one?

Asked 6 years ago by Jenni.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer The stand only comes with the special bundle. Which is only available with the fuchsia.

  Answered 5 years ago by RoxxVerified Purchase

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Q: QuestionDoes the purple/nickel come with the attachments? The “specifications” does not list the attachments for this color only.

Asked 6 years ago by TUz.

This question was asked about the related product: Dyson - Supersonic™ Hair Dryer - Nickel/Purple

• A:Answer Yes, it does. I bought the purple one.

  Answered 4 years ago by Sam3Verified Purchase

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Q: QuestionCan I buy this product in Best Buy Los Angeles.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - White/Silver

• A:Answer Hello there, this is Kelly with Dyson. While I cannot speak to specific inventory available at any given authorized Dyson retailer, I can tell you that most Best Buy stores do stock the Dyson Supersonic hair dryer. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionCan you use it abroad with 220 volt. current outlets?

Asked 6 years ago by Paul.

• A:Answer Hello Paul, This is Miella from Dyson. Dyson products are designed specifically for the countries they are sold in, and machines manufactured for the United States are designed for 110-120v electricity. Our machines are not multi-voltage and we do not recommend using a converter with any of our products and such usage is not covered under warranty. We recommend leaving the Supersonic at home during your abroad travels. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDo you need a converter if traveling to Europe? Or can you just use an adapter?

Asked 6 years ago by Sara.

• A:Answer Hello there Sara, This is Miella from Dyson. Dyson machines are made for use in the country they are sold in, machines manufactured for the United States are designed for 110-120v electricity. Our machines are not multi-voltage and we do not recommend using a converter with any of our products, as this will cause power issues and void the warranty. Each country has its own rules and regulations and we are unable to guarantee that a machine used outside of the country it is sold in meets all of the requirements of the country it is brought to, so we do not recommend traveling with our machines. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionMy first Dyson supersonic has a test and reset button on it. I have a second one now and it does not. Did they change the device?

Asked 6 years ago by Gabi.

• A:Answer Mine has a test and reset button

  Answered 5 years ago by Angela

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Q: QuestionHi Just bought the dyson air wrap and it shuts off after 3 minutes with a flashing red light. Only used it 2 times and did it to me both times. Please advise. Rhonda

Asked 6 years ago by Anonymous.

• A:Answer Read the post from MadEngineerMark and then have someone with a Torq screwdriver remove it and clean it thoroughly with an old toothbrush and liquid hand soap. Even letting the filter soak in a small glass of water with a little clothing washing machine liquid soap should loosen the debris in the filter. Bad design, very bad.

  Answered 5 years ago by FedUp

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