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Contact Dyson. Their customer service really is second to none. Even if it is an older model, they will still help you.
Sorry, there was a problem. Please try again later.Hi Julie, this is Kelly with Dyson. When purchased brand new, the V11™ Torque Drive vacuum would come with a 2-year guarantee. If you're having trouble with your machine, please feel free to contact us directly at [email protected] for assistance. Best wishes, Kelly Dyson Customer Support
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