Is the battery covered by the warranty? Approximately how many hours of "normal tile floor" use before the battery has to be replaced? null

Question

deadbattery · Accepted Answer

I have a dyson v6 animal purchased about 6 months ago. Barely used since then. I recently (1 month ago) hooked it up to the wall holder and charger. Went to use it and the battery blinked 30 times red. Called Dyson who stated that they would send out battery replacement for $99.95. Specifically said that the battery was NOT covered because i kept it plugged in all the time. They stated the unit should not be plugged in for more that 7 days or there could be damage. This is not mentioned anywhere in the manual so how would an end user know this. They stated that since this is normal wear and tear they would not replace. This did not sit well. After a bit of back and forth they are sending me a replacement free as a one time courtesy. The courtesy should be to tell us how to properly maintain the battery. If you give use a wall hanging that doubles as a charger do you not think people will leave it plugged in all the time.

Answered by deadbattery 6 years ago

Mohan · Answer

I just had an issue with my Dyson V7 Animal and the agent told me batteries are not included in the warranty.

Firedab · Answer

They did NOT cover my defective battery! Which was still under warranty.

35272 · Answer

For one thing you can clean carpet tile or hardwood floors.

DysonProductExpert · Answer

Hi there, this is Krystal with Dyson. Thank you for your interest in the V8 Absolute. Dyson cordless come with a 2- year warranty when purchased new and from an authorized retailer. This covers manufacturer defects including parts and labor, the battery is included if defective.

The V8 is designed to get 7 minutes in MAX mode. 25 minutes in standard mode with the motorized cleaner head attached and 30 minutes with the soft roller cleanerhead or mini motorized tool attached. 40 minutes for any other tool. The battery shouldn't need to be replaced for the life of the machine with proper care.

Best Wishes,
Krystal
Dyson Customer Service

“Is the battery covered by the warranty? Approximately how many hours of "normal tile floor" use before the battery has to be replaced?”

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