“the machine starts but the vacuum part doesn't move. what do I need to do.”
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Make sure there isn’t a lot of hair wrapped around the roller which can bind it and prevent it from turning
Sorry, there was a problem. Please try again later.Hi there, this is Tia from Dyson! We're sorry to hear of your experience with your Dyson V8 cordless vacuum and we're keen to assist further. We're happy to provide troubleshooting assistance for the issue you're encountering and assure you this is not typical. Please feel free to reach out to us directly at questions.us@dyson.com with a full description of the issues and include your contact details for direct machine support. We look forward to hearing from you and wish you a great day! Best wishes, Tia Dyson Customer Support
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