“Touch screen is not working but unit works by Wi-Fi. but whenever we do not have internet connection, we are not able to change temp. How can we setup touchscreen to work.”
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For assistance with your touchscreen issue, please reach out to ecobee Support. They can help troubleshoot and determine the best solution for your thermostat. You can contact them through the ecobee website https://support.ecobee.com/s/contactsupport or by phone 1-877-932-6233
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