Questions & Answers

Q: QuestionHow do I adjust the temperature of the Ember Travel Mug 2+?

• A:Answer You can adjust the temperature of the mug by tapping the + or - symbols on the touch display.

Q: QuestionDoes this mug come with a warranty?

• A:Answer Yes, the Ember Travel Mug 2+ comes with a 1-year warranty for both parts and labor.

Q: QuestionCan I put this travel mug in the microwave?

• A:Answer No, for safety reasons, the Ember Travel Mug 2+ should never be placed in a microwave oven.

Q: QuestionHow long will this mug keep my drink hot?

• A:Answer The Ember Travel Mug 2+ will maintain your desired drinking temperature for up to 3 hours on a single charge.

Q: QuestionIs the Ember Travel Mug 2+ compatible with a mobile app?

• A:Answer Yes, the Ember Travel Mug 2+ can be paired with the Ember app, available on both iOS and Android devices.

Q: QuestionDoes this come with a lid?

Asked 2 years ago by Lexi.

• A:Answer Yes it does but I will say it only stays charged for about 15 minutes support has been no help

  Answered 2 years ago by BlueVerified Purchase

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Q: QuestionDo the mug have to set in the holder to stay warm and at temperature

Asked 2 years ago by Ann.

• A:Answer No, the base is there to charge the built in battery. Once charged you can take the mug with you and it will remain at your desired temperature

  Answered 2 years ago by CinemaSoundVerified Purchase

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Q: QuestionIs it really weight 15.2 pounds as spec says?

Asked 2 years ago by Igo.

• A:Answer The Ember Travel Mug 2+ weighs 15.2 ounces not 15.2 pounds.

  Answered 2 years ago by IrinaBVerified Purchase

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Q: QuestionDo you have to use the app to change the temperature?

Asked 2 years ago by Gtnv.

• A:Answer You can use the cup buttons but it's easier to use the app in my opinion.

  Answered 1 year ago by Nicole

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Q: QuestionCan you use the Travel Mug +2 charger for the other Ember mug products?

Asked 1 month ago by Jen.

Q: QuestionIs it available in more colors

Asked 10 months ago by Anonymous.

• A:Answer Never mind the colors, try reaching out to customer support before buying this thing. I've had mine 30 days before it died and tried for weeks to get some support with absolutely no response.

  Answered 9 months ago by RobertG

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Q: QuestionDoes is mug come with the apple "find my?" or is that only available as an option from amazon store?

Asked 2 years ago by SuhDude.

• A:Answer It does have the find my for iOS.

  Answered 1 year ago by BiotchVerified Purchase

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