Questions & Answers

Q: QuestionCan I charge an Apple Watch with this power bank?

• A:Answer Yes, you can charge your Apple Watch with the built-in charger.

Q: QuestionDoes this power bank have an automatic shut-off feature?

• A:Answer Yes, this power bank has an auto shut-off feature.

Q: QuestionHow many devices can be charged at the same time?

• A:Answer This power bank can charge four devices simultaneously.

Q: QuestionWhat kind of battery chemistry does this power bank use?

• A:Answer This power bank uses lithium-polymer battery chemistry.

Q: QuestionDoes this power bank have a built in stand?

• A:Answer Yes, this power bank has a built in kick stand.

Q: QuestionIs a USB-C cable included with this power bank?

• A:Answer Yes, a USB-C cable is included for recharging.

Q: QuestionIs the wireless charging function on this device compatible with iPhone 11 for wireless charging?

Asked 1 month ago by Marcotrad.

• A:Answer Hi Marcotrad, Yes, your iPhone 11 can use the wireless charging function on this power bank because it supports standard Qi wireless charging. However, the magnetic feature will not attach since iPhone 11 does not have MagSafe. You can still place the phone on the pad to charge normally.

  Answered 3 weeks ago by Energizer PowerPacks Service Team

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Q: QuestionCan you charge an iPhone SE on the wireless part? Or do you have to use the cables?

Asked 2 months ago by Cindy.

• A:Answer Yes, you can! The SE does not have MagSafe, unfortunately, so you may find that the power bank won’t magnetically align to your phone (unless your phone case has magsafe) but you can still use standard wireless charging at 7.5 W

  Answered 2 months ago by ScarlettGVerified Purchase

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Q: QuestionHow fast is the wireless charging speed? One reviewer says it's actually Qi1 speeds.

Asked 3 months ago by drtea.

• A:Answer Hi drtea, Great question! This power bank supports Qi2.0 and MagSafe wireless charging, which can deliver up to 15W under optimal conditions. If a device only supports Qi1, it will charge at the lower Qi1 speed (typically 5W–7.5W). For best performance, ensure proper alignment and remove thick cases. For more details or assistance, you can visit:

  Answered 2 months ago by Energizer PowerPacks Service Team

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Q: QuestionCan you charge Samsung Galaxy watch

Asked 3 months ago by perry23.

• A:Answer Hi Perry23, This power bank includes a dedicated Apple Watch charger, so it will not charge a Samsung Galaxy Watch directly. Samsung watches use a different charging protocol. You can still use the USB-C output with your original Samsung charger for compatibility.

  Answered 2 months ago by Energizer PowerPacks Service Team

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Q: QuestionHow does the wireless charging work on this device? Do you have to push a button or hit a switch to activate then turn off when not used?

Asked 3 months ago by fdagsgsgcdvb3q.

• A:Answer Yes you turn it on/off using a small button on the left side of the PowerBank. Easy and fast.

  Answered 2 months ago by LanceVerified Purchase

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Q: QuestionIs Energizer - 10,000mAh 22.5W Magnetic Wireless Qi/Qi2.0/MagSafe PowerBank, OLED Display, Apple Watch Charger, 2 Built in USB-C Cables - White, compatible with Mobile phone: Pixel 9 Pro XL and Laptop Lenovo IdeaPad 5 15ITL05 ? Thank you

Asked 3 months ago by George.

• A:Answer Hi George, Yes, the Energizer 10,000mAh 22.5W Magnetic Wireless Power Bank is compatible with your Pixel 9 Pro XL through the built-in USB-C cables for fast wired charging. However, the magnetic wireless feature is designed for MagSafe-enabled devices, so it won’t magnetically attach to the Pixel. For your Lenovo IdeaPad 5, it can provide power via USB-C, but charging will be slower compared to a high-wattage laptop charger. --Energizer PowerPacks Service Team

  Answered 3 months ago by Energizer PowerPacks Service Team

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Q: QuestionWell this charge a Samsung Galaxy watch?

Asked 4 months ago by JabberwockyBaby.

• A:Answer Hi JabberwockyBaby, This power bank’s built-in wireless charger is designed for Qi-compatible devices and Apple Watch, so it may not work with a Samsung Galaxy Watch because most Galaxy Watch models use a proprietary charging standard. For your Galaxy Watch, we recommend using its original charger or a certified Samsung-compatible wireless charger. --Energizer PowerPacks Service Team

  Answered 4 months ago by Energizer PowerPacks Service Team

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Q: QuestionIs this approved for TSA/Airline carry-on luggage (ie under 100 watt-hours)?

Asked 4 months ago by JW383.

• A:Answer Took it on my carry on backpack with no problem internationally.

  Answered 4 months ago by MytwocentsVerified Purchase

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Q: QuestionIs it capable of pass through charging? Does the MagSafe fit on a iPhone 17 models?

Asked 4 months ago by InTheZone.

• A:Answer Yes it works with iPhone 17

  Answered 4 months ago by JamesJVerified Purchase

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