Questions & Answers

Q: QuestionWhat is the maximum output power of this power bank?

• A:Answer The maximum output power of this power bank is 20 watts.

Q: QuestionHow many devices can be charged at the same time?

• A:Answer This device can charge two devices simultaneously.

Q: QuestionDoes this power bank support wireless charging?

• A:Answer Yes, this power bank supports 15W wireless charging.

Q: QuestionWhat kind of battery does this power bank have?

• A:Answer This power bank uses a 10,000mAh lithium polymer battery.

Q: QuestionDoes this power bank have overload protection?

• A:Answer Yes, this power bank features smart protection that prevents overcharging and short circuits.

Q: QuestionIs there a cable included for charging the power bank?

• A:Answer Yes, a USB-C cable is included for recharging the power bank or your device.

Q: QuestionCan you charge airport with it

Asked 3 months ago by Nicole.

• A:Answer No, you can not charge airports or with this, they require to much electricity to run. I would check maybe a necular power plant

  Answered 3 months ago by Anonymous

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Q: QuestionHi Is this power bank one time use or rechargeable? It looks like rechargeable but I want to be sure before buying it.

Asked 3 months ago by PN218.

• A:Answer Rechargeable! It also supports pass-through charging, so you can plug it in and then put a device on the wireless pad and both will charge.

  Answered 3 months ago by EricVerified Purchase

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Q: QuestionDoes it work on Google pixel phones

Asked 3 months ago by Bob.

• A:Answer Yes, works with pixel phone which has magnetic charging. Alternatively you can use C-Type cable.

  Answered 2 months ago by KhaleelVerified Purchase

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Q: QuestionCan you charge multiple device at once?

Asked 4 months ago by Nha.

• A:Answer Hi Nha, yes, this power bank can charge multiple devices at the same time. You can use the magnetic wireless charging for one device and the USB-C or USB-A output for another. Keep in mind that charging speed may reduce slightly when powering more than one device. For more tips, visit https://support.energizerpowerpacks.com/. --Energizer PowerPacks Service Team

  Answered 4 months ago by Energizer PowerPacks Service Team

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Q: QuestionDoes it work with iPhones?

Asked 2 weeks ago by BeeGurl.

• A:Answer Yes it works with any mag safe iPhone for wireless charging if you need to use usbc to lightning for non usb-c charging iPhones .

  Answered 5 days ago by Eddy120876Verified Purchase

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Q: QuestionWhy does the box state "rated capacity" at 5V/6000mAh. Does this mean that the battery is really only 6000mAh and not 10000mAhr? If this is so, it is good to know, but then should not be stated as 10000mAh capacity.

Asked 2 weeks ago by frustrated.

• A:Answer Hi frustrated, The 10,000mAh is the internal battery cell capacity. The 5V/6000mAh “rated capacity” refers to the usable output after natural energy loss during voltage conversion. This is standard for all power banks, as the actual deliverable capacity is always lower than the internal cell rating.

  Answered 2 weeks ago by Energizer PowerPacks Service Team

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Q: QuestionWill this wirelessly charge a Samsung note 10 plus?

Asked 1 month ago by MRKidno.

• A:Answer It should charge it, as long slas you use USB-C to USB-C cable.

  Answered 1 month ago by GhostFaceVerified Purchase

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Q: QuestionDoes this work with Samsung s25fe?

Asked 2 months ago by akil.

• A:Answer Yes using it right now to charge s25fe wireless and magnet on phone case to attach.

  Answered 1 month ago by KevinMVerified Purchase

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Q: Questionit it 3C certification (China Compulsory Certification)

Asked 3 months ago by alex.

• A:Answer It's not even certified to work correctly, stay in one piece or be accepted as a return.

  Answered 2 months ago by PatrickVerified Purchase

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Q: QuestionIt says Magsafe, but the unit I have doesn't snap on to iPhone 16. If places on the circle, it does charge, but it doesn't magnetically hold unless other Magsafe where they attach mangetically and deosn't move around/fall down. Is it a unit problem?

Asked 3 months ago by Manju.

• A:Answer If you have a phone case that has the magnet on the back this will attach to it and the magnet is pretty strong but it may spin in circles.

  Answered 1 month ago by KevinMVerified Purchase

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Q: QuestionIs it TSA compliant

Asked 3 months ago by unlike.

• A:Answer I wouldn't recommend it, even if it is. Mine was smokey smelling and hot after 2 uses and the casing snapped off just from taking it off wirelessly of my phone case.

  Answered 2 months ago by PatrickVerified Purchase

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Q: QuestionDoes it have charging cords included/attached, or are external cords required?

Asked 3 months ago by BOB.

• A:Answer It came with a short cheap cord. Wouldn't recommend using it wireless as it broke after 2 uses and Best Buy doesn't return it and blames you.

  Answered 2 months ago by PatrickVerified Purchase

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Q: QuestionCan it wirelessly charge an phone 12 with a otterbox case on it like an anker charger does?

Asked 3 months ago by BB.

• A:Answer Anker products are far superior to this product. Mine broke apart after 2 uses of wireless charges. Best Buy doesn't accept damaged returns, even if it was a faulty product.

  Answered 2 months ago by PatrickVerified Purchase

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