“I scanned a lot of photos using the V600 on a new Windows 11 computer. When I try to open those jpg files on a Windows 10 computer, I get the message “it looks like we don’t support this file format.” What happened?”

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• This is a software issue, no the OS.

  Answered by DaveTheComputerGuy 1 year ago

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• Hello PJ. If your files were saved in jpg format, they should work with Windows 10. This error could be related to the software used to view your photo. You can try using another program to see if the same issue occurs. If this does not work, please contact our Technical Support team by phone for assistance. Regards, Kevin - The Epson Team.

  Answered by Epson 1 year ago

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