“When ordering is the official replacement parts is that in a separate package? Or with the main parts? We ordered one and can’t locate those parts”

1-1 of 1 Answer

• The product listing states that the bundle contains: 1 x eufy RoboVac E25 1 x Charging Dock 1 x Replacement Parts Kit As for packaging, the search results do not specify whether the parts kit is inside the main box or shipped separately. It is common for bundled items to be packed together inside the main box. I recommend checking all compartments inside the robot vacuum's packaging thoroughly, as the replacement parts (filters, brushes, side brushes) are usually smaller items that may be tucked away in a separate compartment or accessory box. If you still cannot locate them, please contact the seller or eufy customer support for assistance with your specific order.

  Answered by Eufy Team 6 days ago

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