Questions & Answers

Q: QuestionHow does the camera track movement?

• A:Answer It uses AI to detect people and pets and automatically tracks their movement.

Q: QuestionCan I talk through the camera to someone in the room?

• A:Answer Yes, the camera has built-in two-way audio for real-time communication.

Q: QuestionWhat is the maximum size of the MicroSD card supported by this camera?

• A:Answer This camera supports MicroSD cards up to 128GB.

Q: QuestionWhat is the field of view for this camera?

• A:Answer The camera has a 126° field of view (108° horizontal and 60° vertical).

Q: QuestionDoes this security camera have night vision?

• A:Answer Yes, it has color night vision and infrared night vision thanks to a built-in spotlight.

Q: QuestionDoes this camera record 24/7? I need a camera that records conversations. Not just 2 way talking.

Asked 3 months ago by Lisa.

• A:Answer The E30 Indoor Wired 4K PTZ Security Camera supports 24/7 continuous recording, but this feature works only with a microSD card or HomeBase 3. Additionally, it offers two-way audio communication (half-duplex) but does not specifically highlight capturing and storing conversations via recordings other than its standard video and audio capture capabilities. For capturing conversations, ensure the microSD card or compatible storage is in use to store such continuous recordings.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionThe Solar Panel for eufy Security Wireless Cameras says it's built for all eufy cameras. The specifications list eufyCam E as a compatible camera. Since this is an E30, would the solar panel work with these or no?

Asked 1 month ago by Addle.

• A:Answer The Solar Panel is designed to be compatible with specific models of eufy security cameras, including eufyCam E and other wireless cameras. However, it is not compatible with indoor wired cameras like the eufyCam E30 Indoor 4K PTZ Security Camera. The Solar Panel is intended only for outdoor wireless cameras that support solar charging functionality.

  Answered 1 month ago by Eufy Team

  
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Q: Questionwill this camera work with homebase 3?

Asked 2 months ago by Monkey.

• A:Answer The information provided about the E30 Indoor Wired 4K PTZ Security Camera with Spotlight doesn't directly indicate compatibility with HomeBase 3. However, for a similar eufyCam (Indoor Cam S350), compatibility with HomeBase 3 is mentioned in certain areas for specific features, suggesting the possibility. To determine with certainty whether your E30 model works with HomeBase 3, it’s advisable to check compatibility explicitly in your product's user manual or specifications. For additional clarification, details could also be retrieved from the eufy support pages online.

  Answered 2 months ago by Eufy Team

  
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Q: Questionmanual focus? is FTP 15 good?

Asked 6 months ago by ssockss.

• A:Answer The Eufy Indoor Wired 4K PTZ Security Camera (E30) supports both optical and digital zoom features, which indicates the camera can focus on certain areas. Specifically, it features 3x optical zoom and 8x digital zoom capabilities. However, it does not have a manual focus adjustment as it's equipped with automatic focus lenses. Regarding the FPS (Frames Per Second) of 15, it is a good frame rate for standard security camera usage. It provides sufficient smoothness for monitoring without overburdening the storage or bandwidth.

  Answered 6 months ago by Eufy Team

  
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Q: Questionwill reflection from window glass affect its ability to record?

Asked 7 months ago by TyFa.

• A:Answer The reflection from the window glass can impact the camera's ability to record, especially in certain lighting conditions. Reflections may cause glare or distort the image, making it harder for the camera to capture clear footage. If you are using the Eufy E30 Indoor Wired 4K PTZ Security Camera near a window, it’s recommended to adjust the camera’s angle to avoid direct reflections or use curtains or blinds to minimize glare from the glass.

  Answered 6 months ago by Eufy Team

  
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Q: QuestionWill this camera work with Homebase 2?

Asked 3 months ago by Compatibility.

• A:Answer No — the Eufy E30 Indoor Wired 4K PTZ Security Camera will not work with HomeBase 2. Eufy’s HomeBase 2 only supports certain EufyCam models (e.g., EufyCam 2, 2C, 2 Pro, some battery-doorbell models), whereas most wired indoor cameras — including the E30 — connect directly to Wi‑Fi and use the Eufy Security app for storage and control. They generally do not pair with the HomeBase for local storage or automation.

  Answered 3 months ago by Eufy Team

  
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