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Questions & Answers

Page Showing 61-80 of 102 questions
  • QuestionLost the charger, what is the proper replacement charger for this Fitbit?

    Asked by Beachgirl.

    • Answer The charger for this model is highly specialized, call customer service for Fitbit.

      Answered by Wendio

  • QuestionIs there a way to locate if lost. Also customer service number

    Asked by Zoey.

  • Questionare there instructions in the box that tell one how to start with Fitbit?

    Asked by Topper.

    • Answer The instructions are how to charge it and then access the online instruction manual.

      Answered by Denise

  • QuestionCan someone use this if they do not have a smart phone. I'd like to get one for myself, I do have a smart phone and one for my husband, he does not have a smart phone.

    Asked by shay.

    • Answer This is also compatible with PC's if that is an available option. You can check it on the manufacturer's special link: https://www.fitbit.com/devices.

      Answered by CommunityAnswer

  • QuestionDoes this play music

    Asked by Anonymous.

    • Answer No, it does not play music.

      Answered by Mare

  • QuestionIs there another type band? I cannot get mine closed....the knobs are too big for the holes....very frustrating..

    Asked by Anonymous.

    • Answer I bought my Fitbit Alta just about a month ago. At first it was a bit frustrating with snapping the band together. However after awhile it was very easy to snap. You just need to press a little harder with your thumb on the outer part of the band against your your index finger on the inner band until you hear a faint snap sound. Fitbit does sell other bands without the snaps. Checkout their website and plus the website has some sale on bands going on now.

      Answered by Clyde21

  • QuestionDoes this monitor heart rate as well?

    Asked by Jae79.

    • Answer Your heart rate is visible with a small flick of the wrist. I love this feature.

      Answered by Hammmsster

  • QuestionIs it compatible with Samsung phones?

    Asked by Bimini.

    • Answer Yess

      Answered by Glenda

  • QuestionI know it traces calories, but does it track active calories burned?

    Asked by Anonymous.

    • Answer It tracks active minutes but does not correlate the two together.

      Answered by MommaKus

  • QuestionWhat communications from your smart phone will you receive?

    Asked by Anonymous.

    • Answer My Alta will alert me of phone calls, meeting reminders and text messages. It isn't very helpful though because it only shows partial messages.

      Answered by danley

  • QuestionI am having a difficult time closing the band. I can do it off my wrist, but struggle when it is on my wrist.

    Asked by Anonymous.

    • Answer open and close it about 25 times. It will ease up and be easier to fasten.

      Answered by margritz

  • QuestionDoes it have a heart rate monitor?

    Asked by Dad.

    • Answer This band does not include a heart monitor

      Answered by Restored

  • QuestionDoes the Fitbit Altra come only in small and large? What size wrist would a small fit?

    Asked by MGW.

    • Answer I have the large but have a small wrist. There are enough holes I can wear it tight to loose. This allows me to make it large enough I can wear my Alta and my wrist support if needed.

      Answered by spechttl

  • QuestionDoes it display exact step count?

    Asked by Synbad.

    • Answer The alta will display the exact count up until 1,000 steps. After that, it will show it in a decimal form such as 1.3K. If it's paired with your phone, the app will display the exact count.

      Answered by cobalt8

  • QuestionI don't have an ipad or other i device. Will this work with Windows PC instead?

    Asked by Gretyl.

    • Answer Yes. Just download the app and link it to the tracker

      Answered by VideogameGURU

  • QuestionDo you have to have a smartphone to use this? Or will a laptop be just fine?

    Asked by Curious.

    • Answer You can sync to a laptop Fitbit gives you a little USB chip for this purpose.

      Answered by Mandi

  • QuestionAre the bands replaceable?

    Asked by Meagan.

    • Answer Yes. They have many options.

      Answered by Denise

  • Questiondoes this tracker have gps? I work with my hands a lot and don't want a tracker that tracks my arm movements.

    Asked by gps.

    • Answer No this tracker does not have gps

      Answered by Mandi

  • QuestionDoes this count stairs climbed?

    Asked by Bozz.

    • Answer No. But, I get steps, miles, amount of time and calories depending on your settings. Stairs are not important as steps and miles for me.

      Answered by AlwaysJessa

  • QuestionCan you set it to have the display always on

    Asked by Tysyd36.

    • Answer No, unfortunately you can't. I would imagine it would drain the batter farily quickly if you did.

      Answered by MommaKus