“My Fitbit Charge 3 that I received for Christmas would never connect after several tries and having gone to a tech guy. Can I return it?”
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Call Fitbit and explain the problem. They know there is a pairing problem. Have your receipt handy when you call unless it was a gift. They sent me a new device. You have to use everything you got with the original, ie; watchband & charger. They were very nice about it.
Sorry, there was a problem. Please try again later.I gave my charge 2 to a friend and they had a problem when I was around with mine. The instructions say to not have another fitbit in range. Could that be a problem.
Sorry, there was a problem. Please try again later.go to the support tab at fitbit.com to try to resolve the issue. Also it may be the phone you have is not compatible with the fitbit 3 app. One more very important thing, have you installed the fitbit app onto your phone? To answer your question, yes they should take it back. I purchased one for my dad last year at christmas and it didn't work out for him. He called them up explained his problem and they refunded him his money and took it back without any problems.
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