“I have purchased this twice and both times when I try to redeem it Apple says You are not eligible for this offer. I have had and cancelled my paid subscription waited a few days and it still says that. Anyone else have this problem?”
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Unfortunately, it’s only for new subscribers to apple arcade.
Sorry, there was a problem. Please try again later.That means you’ve Used Apple Music subscription countless times on that iCloud you willing yo redeem the one that was labeled to not be eligible
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