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Hi Jenia, this Frigidaire 12,000 BTU window AC with the 11,000 BTU supplemental heat function does not use a regular 110/115V outlet. It requires a 230V (sometimes listed as 208/230V or 240V) outlet. The product specifications specifically say: “Special 230V electrical outlet required, unit will not work with a standard 115V household outlet.” So before calling an electrician, you should plan for: - a 230/240-volt dedicated circuit - typically a 20-amp outlet - usually a NEMA 6-20 style receptacle for these Frigidaire heat/cool window units. If you currently only have standard household plugs (120V), you will need a new 240V circuit installed. - Maico
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