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Hello Drew, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 13.3" 40-lb Freestanding Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. Unplug the unit and drain it. Clean the unit with a mixture of 10% white vinegar and water and plug the unit back in and fill with clear/cold potable water. If the problem persists, your unit may require service. For warranty support, please visit https://www.curtisint.com/product-support, email [email protected] or call 1-800-968-9853.
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